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Tips & Tricks

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phone problem with update

SOLVED
One time poster
Message 1 of 4
349 Views
Message 1 of 4

phone problem with update

my mobile was aking for a update,

i did what my mobile ask, by the last step the computer says a error try again,

on this moment my mobile is not starting up i see only sony and then off.

what is the problem? en how can i fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 4 of 4
237 Views
Message 4 of 4

Re: phone problem with update

try SUS instead

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Don't forget to mark the Correct Answers & Helpful Answers




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

3 REPLIES 3
Highlighted
Demigod
Message 2 of 4
159 Views
Message 2 of 4

Re: phone problem with update

Have you tried to do a repair of the phone software?

Click on this link to get Sony PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

Start PC companion, start "Support Zone", start "Update phone software" and click on "Repair".

Follow the on-screen instructions.

One time poster
Message 3 of 4
159 Views
Message 3 of 4

Re: phone problem with update

Start PC companion, start "Support Zone", start "Update phone software" and click on "Repair".

Follow the on-screen instructions.

that was what i try but there is the problem...

i must restart my phone.... only the phone shows sony, and than my mobile gets off.

Emperor
Message 4 of 4
238 Views
Message 4 of 4

Re: phone problem with update

try SUS instead

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Don't forget to mark the Correct Answers & Helpful Answers




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)