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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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my sony xperia z goes to silent mode automatically?

Enthusiast
Message 1 of 19
16,760 Views
Message 1 of 19

my sony xperia z goes to silent mode automatically?

Dear Sony,

I am facing a issue as it was 2nd time today morning

My phone goes to silent mode automatically and no vibration and tone buzz when someone calls me, when i tried to change the volume to maximum from option

Settings> sound> volumes> ringtones and notifications(2nd)

It again doesnot change the ringtone sound.

What I did i restarted my phone and then its ringtone working fine for calls and msgs received

THe same problem previously happens before updating to new firmware and still having after updating to new one.

Please suggest me any solution.

Regards

18 REPLIES 18
Highlighted
Demigod
Message 2 of 19
15,998 Views
Message 2 of 19

Re: my sony xperia z goes to silent mode automatically?

First, you can check if there is any app that is causing this problem: task manager, task killer or antivirus app etc.

You can try to do a repair of the phone software and not restore a backup and see if the problem persists:

Click on this link to get Sony PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

Start PC companion, start "Support Zone", start "Update phone software" and click on "Repair".

Follow the on-screen instructions.

Let me know if you are still having this issue after the repair of the phone software.

Enthusiast
Message 3 of 19
15,998 Views
Message 3 of 19

Re: my sony xperia z goes to silent mode automatically?

Hmmm

I will wait for next time when the will appear again

I have repaired phone software now

Thank you support manager

Demigod
Message 4 of 19
15,998 Views
Message 4 of 19

Re: my sony xperia z goes to silent mode automatically?

Allright! You are welcome, have a nice weekend!

Visitor
Message 5 of 19
15,998 Views
Message 5 of 19

Re: my sony xperia z goes to silent mode automatically?

Same thing did happen to my phone a while ago. But it was fix by phone restart.  I hope it wont happen again. XD

Enthusiast
Message 6 of 19
15,998 Views
Message 6 of 19

Re: my sony xperia z goes to silent mode automatically?

Hi Sir,

Enjoyed my weekend happily :-)

I found that same issue happening again and again repeating on my sony xperia z. I just need to restart my phone and then same issue disappears.

I dont know the reason why it happens as i observed it anytime automatically switch to silent mode i dont even come to know what changed it to silent mode.

Please suggest something as one more user feels this issue.

Thanx for replying

Enthusiast
Message 7 of 19
15,998 Views
Message 7 of 19

Re: my sony xperia z goes to silent mode automatically?

Hi

I think everytime we can not restart if it happens regularly

I exit my antivirus and other apps that i have installed but cant say if any apps is changing it to silent mode

Please share if the same problem happens again with your phone

Thanx to share and reply

Visitor
Message 8 of 19
15,998 Views
Message 8 of 19

Re: my sony xperia z goes to silent mode automatically?

Ok sure, ill update as soon as it happens again.

I think mine did.happen because of an app i did download and play a video at low (no) volume.

Enthusiast
Message 9 of 19
15,998 Views
Message 9 of 19

Re: my sony xperia z goes to silent mode automatically?

Hi dear

PLz tell me which apps it was

oup
One time poster
Message 10 of 19
15,998 Views
Message 10 of 19

Re: my sony xperia z goes to silent mode automatically?

Ok I found the problem behind it.

Make sure to close Viber app when you use it. When Viber is activated in the background, and you enter a game or watch a video, the sound switch from the main loudspeaker to the small ear speaker.

Also when calling someone, your ear will drop down the notification menu, activate the bluetooth,or silent your phone, or turn the wifi on, it happened to me many times.