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my phone automatically shut down when I make a call

SOLVED
Adviser
Message 11 of 25
2,076 Views
Message 11 of 25

Re: my phone automatically shut down when I make a call

Hi "kryss782001" i face the same problem, also my phone auto shutdown when I make a call
I think the problem is battery, because I try to make a call while the phone is in charge the phone doesn't shutdown.

Can experts tell us how to detect whether the problem is battery or network board circuit.
Adviser
Message 12 of 25
2,067 Views
Message 12 of 25

Re: my phone automatically shut down when I make a call

phone is not always stop, for example, today stopped once.

Adviser
Message 13 of 25
2,061 Views
Message 13 of 25

Re: my phone automatically shut down when I make a call

Screenshot_2015-11-09-21-34-48.png

Adviser
Message 14 of 25
2,059 Views
Message 14 of 25

Re: my phone automatically shut down when I make a call

In the previous post there is a chart 📈 of my battery usage

Adviser
Message 15 of 25
2,057 Views
Message 15 of 25

Re: my phone automatically shut down when I make a call

Screenshot_2015-11-09-21-42-14.png

Battery usage chart 📈 

Can anyone tell me is this normal or abnormal 

Adviser
Message 16 of 25
2,039 Views
Message 16 of 25

Re: my phone automatically shut down when I make a call

Can any one tell me what is this gab in the chart

 

_20151111_220602.JPG

Adviser
Message 17 of 25
2,033 Views
Message 17 of 25

Re: my phone automatically shut down when I make a call

No one else has problems like this?
When I initiate a call or receive a call, the phone restarts.
Not always does between 1-3 days restarts.
I reinstalled the software, return to factory settings with stamina on and off, do the same.

Adviser
Message 18 of 25
2,022 Views
Message 18 of 25

Re: my phone automatically shut down when I make a call

no one encountered this kind of problem ???

Emperor
Message 19 of 25
2,015 Views
Message 19 of 25

Re: my phone automatically shut down when I make a call

@kryss782001

 

Get a brand new SIM card and report back, make sure to get the correct size not a cut SIM card




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 20 of 25
2,007 Views
Message 20 of 25

Re: my phone automatically shut down when I make a call

Hello, it seems that the sim card was the problem. The phone was sold and the new sim card is ok.