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my phone automatically shut down when I make a call

SOLVED
Adviser
Message 1 of 25
24,564 Views
Message 1 of 25

my phone automatically shut down when I make a call

My Xperia z c6602 automatically shutdown at some times when I make a call, And some times don't automatically shutdown.
I make hard reset from the software, also I flash another roms but the problem is present at all of them.

The problem occurred after one week from the sudden drop from my hand.
1 ACCEPTED SOLUTION

Accepted Solutions
Adviser
Message 22 of 25
25,603 Views
Message 22 of 25

Re: my phone automatically shut down when I make a call

The problem was solved.
By replacing the battery by a new one.

After searching for the problem, I find that when lithium ion batteries are heated to a certain limit the reactions in the battery stops automatically when a heavy load occur on the battery by voltage rapid drainage due to call.

I think when the phone opened, service center use excess of temperature to separate back cover from glue so the temperature increased in battery, this process is irreversible and battery must be changed, however actually it's in a healthy and excellent state.
24 REPLIES 24
Emperor
Message 2 of 25
24,537 Views
Message 2 of 25

Re: my phone automatically shut down when I make a call

@felqalb

 

There you go, that's most likely the cause of this, a hardware issue, contact your Local support to get it inspected.

 


@felqalb wrote:


The problem occurred after one week from the sudden drop from my hand.

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 3 of 25
24,523 Views
Message 3 of 25

Re: my phone automatically shut down when I make a call

Is the problem with antenna or with motherboard
Emperor
Message 4 of 25
24,521 Views
Message 4 of 25

Re: my phone automatically shut down when I make a call

@felqalb

 

No one will be able to answer this question unless they inspect the phone, sorry. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 5 of 25
24,514 Views
Message 5 of 25

Re: my phone automatically shut down when I make a call

But there are another problem,
Battery drop suddenly after 60% after i turn on again it can drop to 15% or less
Adviser
Message 6 of 25
24,511 Views
Message 6 of 25

Re: my phone automatically shut down when I make a call

And i changed sim and insert data sim i face another problem,
Phone doesn't turn off automatically but network signal disappears automatically for a while and back again without any action from me
Emperor
Message 7 of 25
24,510 Views
Message 7 of 25

Re: my phone automatically shut down when I make a call

@felqalb

 

That could be due to the drop as well, just get it inspected ASAP




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 8 of 25
24,496 Views
Message 8 of 25

Re: my phone automatically shut down when I make a call

Sorry to hear that,
What you mean by "ASAP"
Emperor
Message 9 of 25
24,494 Views
Message 9 of 25

Re: my phone automatically shut down when I make a call

@felqalb

 

ASAP = As soon as possible 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 10 of 25
24,392 Views
Message 10 of 25

Re: my phone automatically shut down when I make a call

Hello,

my phone automatically shut down when I make a call,since it was in service for replacement headphones (5 times stopped).
Since I bought the phone is the first time something like this happens.

I reinstalled the software, return to factory settings and nothing.