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i cannot hear anything when i call or recieve a call, neither can person at other end hear me.

One time poster
Message 1 of 3
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Message 1 of 3

i cannot hear anything when i call or recieve a call, neither can person at other end hear me.

I have sony xperia model C6603 version 4.4.2.
When i make a regular call or recieve a call both person cannot hear eachother.
Bt when call using viber or skype i cn hear.
How can i solve this issue?
PLEASE.HELP!
2 REPLIES 2
Moderator
Message 2 of 3
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Message 2 of 3

Re: i cannot hear anything when i call or recieve a call, neither can person at other end hear me.

Looks like a software issue, not hardware. I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.
http://www.sonymobile.com/gb/tools/pc-companion/



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Sony Xperia Support
Message 3 of 3
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Message 3 of 3

Re: i cannot hear anything when i call or recieve a call, neither can person at other end hear me.

Hi la_decima,

 

Welcome to the community,

 

Please make sure to backup your handset before attempting a software repair on the device. I have supplied a link below with some instructions.

 

Backup & Restore


Official Sony Xperia Support Staff


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