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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia z glass back cracked on it's own?!

Emperor
Message 18 of 578
454 Views
Message 18 of 578

Re: Screen problem (crack?)

umm, I don't see how will the charger would do that. you can see the point of "impact" on the micro SD flap/port not the usb port, you can also see that it was either hit on that corner or it was put under a lot of pressure.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 19 of 578
454 Views
Message 19 of 578

Re: Screen problem (crack?)

I do not understand.. There was no external pressure absolutely. It was in front of my eyes while I put it to charge and I handle it like I would do a baby! yea - the main crack is near the micro SD slot. USB port is right next to it too.. is it like some kind of temp change within, some kind of surge or something? I do not have that kind of technical background to judge..  I just googled and came across similar experiences but no one seem to be clear.. Will teh sony centre able to determine that when they examine? What do you think would be my solution?!! I cant express what I am going through.. This was one phone I bought and have been attached with like crazy! If it was my previous one S3, I would not have been so bothered may be.. Any advice ? I would leave now to S Centre during my lunch break.. Hope they can figure out why its not working as well..

Emperor
Message 20 of 578
454 Views
Message 20 of 578

Re: Screen problem (crack?)

I really hope they figure out what's going on with this phones. which Xperia Z do you have? and which date?, I think it'll be wise to keep track of that, so other users can see this.

I have

C6603 13W04




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 21 of 578
454 Views
Message 21 of 578

Re: Screen problem (crack?)

What number is that you are refering to pls? the one at the back right bottom corner? Date less than a month.. April 11th / 15th 2013

One time poster
Message 22 of 578
454 Views
Message 22 of 578

Re: Screen problem (crack?)

got it.. C6602 13W14

Emperor
Message 23 of 578
383 Views
Message 23 of 578

Re: Screen problem (crack?)

year 2013 week 4, so my Xperia Z is from the 4th week of January 2013




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 24 of 578
383 Views
Message 24 of 578

Re: Screen problem (crack?)

Mine is 13 11, wouldn't see the crack in a photo as it's under the outer glass.

Visitor
Message 25 of 578
383 Views
Message 25 of 578

Re: Screen problem (crack?)

I think xperia 6602 have more problem then 6603

Majority

of people complaining have 6602

Master
Message 26 of 578
383 Views
Message 26 of 578

Re: Screen problem (crack?)

I would recommend that you send the phone to a service center so they can take a look at it. I can't really do much here but to advise you that. If they find the cracks not be caused by external damage, they should repair it. Contact your local Xperia Support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Message 27 of 578
383 Views
Message 27 of 578

Re: Screen problem (crack?)

Thanks . I have lodged a ticket and will taking it over tomorrow. Hopefully I get a resolution quickly.