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2013-12-20 06:54 PM
2013-12-21 05:17 AM
I too have got hairline crack on the display.
I bought it on 9 sept and sony gives accidental damage cover from 15 sept and now I am not supported
2013-12-27 02:50 PM
2013-12-28 10:30 PM
Joy of joys, my Xperia Z has just randomly got a crack on the screen. Was using it for facebook on the bed, got called for dinner, carried it downstairs and it had randomly appeared!
Wish me luck people, from what it sounds like on here Sony are being real idiots with their repairs...here we go.
2013-12-31 02:50 PM
I have also had this problem with the screen cracking on its own, i had a screen protector on the phone and an external case but i still took the phone out of my pocket and found the crack.
I sent my phone to Sony and received the rediculous quote of £240 to fix the phone. They escalated my complaint and got a second opinion but they still did not recognise it as a manufacturing fault. I kicked off at them and they said they only thing they can do is send my phone back to me for free.
So i am now left with a unusable £400 phone.
Has anyone made any further steps after receiving their phone back from Sony still cracked?
2013-12-31 04:28 PM
Do you agree that the **bleep**head of the year award should go to the CEO of Sony mobile?
By fat the worst purchase of 2013 for me. Probably of the decade.
Bravo cheating primitive lying bastards at Sony.
No. Don't fix your mistakes. Just screw over as many consumers
as you can! Moronic corrupt **bleep**heads...
Choke on your drinks when toasting on 2014.
2014-01-01 08:13 PM
i too have my Xperia for 7 months now and the back glass is cracked. I have not dropped my phone.
Because of the sticker at the back the cracked glass is holding.
SONY India repair center told me thet i have to pay 50% of the new phone cost to get a replacement. They told that this being a sealed phone cannot be repaired at the service centre and will only be replaced.
On my query regarding the charges if the battery fails I was told again that i have to pay 50% of the new phone cost.
Never heard of any brand that would charge me so steeply. SONY has taken us for a ride. If these charges are true I would never buy a SONY Mobile again.
2014-01-01 09:04 PM
I'm pleased to hear that not giving up appears to have worked for you, Bettyboo
I'm currently in the same situation. My phone is currently at SBE LTD and they've quoted me £220 to replace the screen. I've emailed Sony and phoned them. The person I spoke to was actually very helpful and he offered to escalate my case. Their escalations team are going to ckeck with SBE and will get back to me. If they still say no, I'll be doing exactly what you've done and will continue to push them. I don't really care if they admit it's their fault or not. I just want my phone repaired/replaced as there's no way I'm paying to repair damage I didn't cause and could very well happen again!
Please let us know what happens!
2014-01-02 12:13 PM
HAVING SAME ISSUE AS EVERYONE, TOOK THE PHONE OUT OF MY POCKET AND SAW THE SCREEN WAS CRACKED.
WASN'T PLAYING AND SUPPORT, JUST BENT DOWN TO GET SOMETHING UNDER MY DESK AT THE OFFICE.