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2013-08-13 10:26 PM
Rotterdammer, there was a post on here or another thread which said sony europe were aware of the problem....
2013-08-14 12:43 AM
Hi, there, as i got out of the car on friday last week, my z cracked, it was in my front pocket, so i wasnt sitting on it. It has cracked across the middle on both the front and rear screens, no doubt due to it being flexed a little.
I have never borken a phone before!! It had front and rear screen protectors.
Carphone warehouse said it would cost more to repair than replace, they were no help what - so - ever!! They told me you shouldn't keep your phone in any pocket! They deemed it as accidental damage and told me you have to but a new phone.
Sony have not responded to my e-mails.
2013-08-28 08:12 PM
Mine wasn't even in my pocket today it was on the arm of the sofa!
Did the online chat thing and have been given a link to arrange for it to be 'repaired', but there is a disclaimer stating that if I don't want to pay any costs that may incur then I have to pay £15 to have my own handset returned.
Always liked Sony and their customer service but this has left a very bitter taste in my mouth, Has anyone thought about seeking legal advice since thisn is clearly not user error it is a manufacturing fault.
The cheapest replacement screen I can find is £105 so i'm guessing they're gonna try and sting me for at least £250.
Really not happy.
2013-08-28 09:54 PM - edited 2013-08-28 09:57 PM
all phones other than bigger one and non sony phone can be carried in pocket as they don't get damage easily.
But you need to take care of sony phones very carefully.
Following are some options.
1. keep them at home.
2. Buy a back pack and carry it.
3. Do not touch them or place them other than in backpack while moving and use bluetooth head set.
4. Don't play with mobile ( by installing apps , games and using camera etc..)
surely you can able to survive with the phone till your fate get faded.
what a c c r r a a p p
2013-08-29 03:07 PM
I noticed my back was slightly lifted up in the lower right corner from the begining, but didn't know it was problem. A couple of days later my back got a long crack all the way accross the back, while I had it in my loose front pocket and was sitting completly still on a bench.
I really hope that Sony is gonna do something soon! It kinda sucks having such an expensive phone just lying at home waiting.
2013-08-30 10:46 PM
here is mine also back glass has lifted away near to the camera. and notice the 2 little dots they are under the glass like something is rubbing also the back is lose now. i have set up a facebook page search for xperia z cracked screens
2013-09-03 10:58 PM
2013-09-04 01:06 AM