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2013-05-20 06:50 PM
It's disappointing to say the least, I'll try calling Sony and see what they say, I can't see O2 being of much help in this scenario.
2013-05-20 06:54 PM
for what I've read on other threads on the SAME TOPIC, the cost to replace the screen its almost as much as a new phone, perhaps the back panel its cheaper, but if its only $50 to get it done through O2 I would go that way if that was my phone.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2013-05-20 08:29 PM
lucky you have insurance - the repair bill on these new devices can be quite high, I'd recommend everyone to have insurance
2013-05-21 12:10 AM
This breakage is not unusual for tempered glass. Wiki has this explaination:
Sony should look into repairing it for you free of charge since it's likely a manufacturing defect.
2013-05-21 12:22 AM
Wow nice link! I didn't know such a thing existed but that really is what I thought and I really am confident I didn't damage the phone myself in anyway. I spoke to Sony on live chat earlier and they said the need to have the handset to examine it. If they find no fault then I'll be charged £10 handelling fee. I don't know what to do as I don't know how they can check I'm telling the truth.
What do you guys think?
2013-05-21 02:12 AM
I'm not going to join sides here and wish you all the best getting your phone sorted ....... but
That article you posted is very obviously referring to glass of industrial building household class of toughened glass - it is not related to dragon or gorilla glass types found in mobile devices
I'm not saying that defects don't occur during manufacture indeed installation but I find that senario highly unlikely
I read these types of threads with interest as I also have an EZ and would not like to be in a sistuation of having to repair my device for breaks in the panels front or back
there is a long history of glass breaking on mobile devices going back to the very first iphones - this glass is tough but I'm also under no illusion that given the right knock it will break - I've seen an EZ being run over by a car and survived but I also believe that a knock in a particular way will likely cause damage
Is there a possible defect causing some of these breakages ? well I would have no idea but I'm also aware that proving such a thing to Sony would be extremely difficult