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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia Zl problem : frozen screen HELP!!!

SOLVED
Visitor
Message 1 of 9
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Message 1 of 9

Xperia Zl problem : frozen screen HELP!!!

Hello!

 

I'm having a really bad problem: my Xperia Zl has frozen last night. I can turn the screen off and on, but all I see when it's is the last google page I was on at the time. I can only see that the time hasn't changed since then and the battery is ''still'' at 93%.

I tried using the (power+volume up) solution, but it doesn't help at all (nothing happens).

 

I would really like to find a solution that doesn't involve getting the battery off, since removing the back of the phone takes the waterproof seal off...

 

I really need help! Thanks!!

1 ACCEPTED SOLUTION

Accepted Solutions
Forum Legend
Message 6 of 9
3,226 Views
Message 6 of 9

Re: Xperia Zl problem : frozen screen HELP!!!

It should work - I don't think the XZ has a reset button under one of the flaps like the Z Ultra or Z1 etc but you can check - But the button combo should work and if it's not then something else is wrong which I doubt we can help with except contacting Xperia care or returning your device to the place of purchase for inspection http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



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8 REPLIES 8
Forum Legend
Message 2 of 9
2,873 Views
Message 2 of 9

Re: Xperia Zl problem : frozen screen HELP!!!

Hold both the power and volume up buttons for around 10 to 15 seconds or untill you feel 3 quick vibrations

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Visitor
Message 3 of 9
2,868 Views
Message 3 of 9

Re: Xperia Zl problem : frozen screen HELP!!!

I did that for a few minutes and it didn't help... I'll try again, but do you have another idea?

Forum Legend
Message 4 of 9
2,862 Views
Message 4 of 9

Re: Xperia Zl problem : frozen screen HELP!!!

Try connecting your device to a power source and try the button combo

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Visitor
Message 5 of 9
2,844 Views
Message 5 of 9

Re: Xperia Zl problem : frozen screen HELP!!!

I just tried it, and it's not working... I should really feel the three vibrations, right? 

Maybe it doesn't work with Zl...

Forum Legend
Message 6 of 9
3,227 Views
Message 6 of 9

Re: Xperia Zl problem : frozen screen HELP!!!

It should work - I don't think the XZ has a reset button under one of the flaps like the Z Ultra or Z1 etc but you can check - But the button combo should work and if it's not then something else is wrong which I doubt we can help with except contacting Xperia care or returning your device to the place of purchase for inspection http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



View solution in original post

Visitor
Message 7 of 9
2,837 Views
Message 7 of 9

Re: Xperia Zl problem : frozen screen HELP!!!

Alright, I'll try it a few more times and see what happens. Then I'll figure out something Slightly smiling Face

Thanks for all your help!!

Highlighted
Visitor
Message 8 of 9
2,836 Views
Message 8 of 9

Re: Xperia Zl problem : frozen screen HELP!!!

In the back of my phone, there's a little ''door'' and there's a yellow button with OFF written beside it. Should I try it?

Visitor
Message 9 of 9
2,828 Views
Message 9 of 9

Re: Xperia Zl problem : frozen screen HELP!!!

I used the OFF button at the back of the phone, and that worked!