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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Xperia Z won't charge unless completely drained.

Rookie
Message 1 of 15
2,372 Views
Message 1 of 15

Xperia Z won't charge unless completely drained.

Few days ago I noticed that my Xperia Z won't charge. I tried force restarting, charging when turned off, nothing works. The cord and power outlet is fine. I decided to slept on it, leaving my phone on the charger and woke up the next day with my phone fully charged. I tried this yesterday and it works like that as well. however I cannot connect my phone to the computer  (the computer says your device malfunctioned or something like that) or charge it when it's not drained. Any idea what's going on?

14 REPLIES 14
Genius
Message 2 of 15
2,367 Views
Message 2 of 15

Re: Xperia Z won't charge unless completely drained.

You could have an app always running that it's not allowing your phone to charge. Try to boot your phone in safe mode and check if it charge normally. If it does, a software repair could help but then pay attention to what app is keeping your phone busy.

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Wizardry is the key!
Emperor
Message 3 of 15
2,360 Views
Message 3 of 15

Re: Xperia Z won't charge unless completely drained.

@mashare

 

This is how to boo on safe mode

 

As for the battery / charging behaviour 

 

We'll need more info to better assist you

charge the phone 100% use it as you normally would then once the battery reaches 10%

settings > power management > battery > take screenshots of:

1. the list
2. tap on the graph and take a screenshot
3. back > tap on the top 4 items on the list > take a screenshot of each

post them all here or upload the screenshots to box or dropbox or google drive or etc and post the link




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 4 of 15
2,352 Views
Message 4 of 15

Re: Xperia Z won't charge unless completely drained.

I tried factory resetting my device and booting on safe mode, neither works. Thanks for the help though.

Rookie
Message 5 of 15
2,351 Views
Message 5 of 15

Re: Xperia Z won't charge unless completely drained.

Will do. Honestly I don't think it's a software problem because the charging works fine until the last 2 days, and I haven't installed any new apps or software onto my phone. I tried factory resetting and booting in safe mode too, neither works. It refuses to charge until my phone is completely drained and turned off.

Emperor
Message 6 of 15
2,347 Views
Message 6 of 15

Re: Xperia Z won't charge unless completely drained.

@mashare

 

Have you repaired the device with PCC?

 

software repair

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 7 of 15
2,345 Views
Message 7 of 15

Re: Xperia Z won't charge unless completely drained.

I will try to, the problem is my computer doesn't recognize the device (it says thay my device malfunctions). And I will have to charge my battery to full before doing a system repair right? It will take a while.

Emperor
Message 8 of 15
2,343 Views
Message 8 of 15

Re: Xperia Z won't charge unless completely drained.

@mashare

 

That might be a hardware issue. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 9 of 15
2,338 Views
Message 9 of 15

Re: Xperia Z won't charge unless completely drained.

Any idea where the problem might come from? This is a pretty specific issue. I haven't had any severe bumps or water damage done to my phone. I'm suspecting the battery.

Emperor
Message 10 of 15
2,337 Views
Message 10 of 15

Re: Xperia Z won't charge unless completely drained.

@mashare

 

Hard to tell, but it might be the battery, you have to contact your Local support to get it inspected




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)