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2016-02-28 05:00 PM
Few days ago I noticed that my Xperia Z won't charge. I tried force restarting, charging when turned off, nothing works. The cord and power outlet is fine. I decided to slept on it, leaving my phone on the charger and woke up the next day with my phone fully charged. I tried this yesterday and it works like that as well. however I cannot connect my phone to the computer (the computer says your device malfunctioned or something like that) or charge it when it's not drained. Any idea what's going on?
2016-02-28 05:27 PM
2016-02-28 06:25 PM
This is how to boo on safe mode
As for the battery / charging behaviour
We'll need more info to better assist you
charge the phone 100% use it as you normally would then once the battery reaches 10%
settings > power management > battery > take screenshots of:
1. the list
2. tap on the graph and take a screenshot
3. back > tap on the top 4 items on the list > take a screenshot of each
post them all here or upload the screenshots to box or dropbox or google drive or etc and post the link
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2016-02-28 08:28 PM
I tried factory resetting my device and booting on safe mode, neither works. Thanks for the help though.
2016-02-28 08:31 PM
Will do. Honestly I don't think it's a software problem because the charging works fine until the last 2 days, and I haven't installed any new apps or software onto my phone. I tried factory resetting and booting in safe mode too, neither works. It refuses to charge until my phone is completely drained and turned off.
2016-02-28 08:34 PM
2016-02-28 09:11 PM
I will try to, the problem is my computer doesn't recognize the device (it says thay my device malfunctions). And I will have to charge my battery to full before doing a system repair right? It will take a while.
2016-02-28 10:01 PM
Any idea where the problem might come from? This is a pretty specific issue. I haven't had any severe bumps or water damage done to my phone. I'm suspecting the battery.