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Xperia Z c6603 - Corrupt display

SOLVED
Rookie
Message 1 of 9
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Message 1 of 9

Xperia Z c6603 - Corrupt display

Ok phone is a few years old but I love it, after years of no problems my display is corrupt, photos are like negatives, colours are washed out looking...any ideas??

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 6 of 9
3,261 Views
Message 6 of 9

Re: Xperia Z c6603 - Corrupt display

Hi @jamah59,

I'm so sorry to hear about that. Slightly frowning Face

I would recommend that you check in the settings of your phone, just to make sure that no setting is turned on which should be deactivated.

Go to Settings > Accessibility > Colour inversion, turn this off and see if you experience any difference.

While in this menu, if Colour correction is also turned on, disable this.

If you have activated the developer options in your phone you can also try turning this off, you will find developer options in Settings > Developer options, turn this off as well.

If there is no change, please follow the recommendation from @uliwooly, perform a software repair at first and if you experience the same behaviour contact your Local support team and they will assist you with having the phone sent in to an authorized service centre.

Let me know how it goes! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

8 REPLIES 8
Emperor
Message 2 of 9
2,074 Views
Message 2 of 9

Re: Xperia Z c6603 - Corrupt display

@jamah59

 

If you transfer the pictures to your computer, are the pictures corrupted? if they aren't then it's a hardware issue with your phone, if they are then you might want to repair your phone with XC

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Phy
Forum Legend
Message 3 of 9
2,072 Views
Message 3 of 9

Re: Xperia Z c6603 - Corrupt display

Try contacting your local Sony Xperia support to get it repaired.
http://support.sonymobile.com/global-en/contactUs/
Rookie
Message 4 of 9
2,064 Views
Message 4 of 9

Re: Xperia Z c6603 - Corrupt display

They're fine, moved them all over yesterday
Emperor
Message 5 of 9
2,058 Views
Message 5 of 9

Re: Xperia Z c6603 - Corrupt display

@jamah59

Then iti is indeed a hardware issue. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 6 of 9
3,262 Views
Message 6 of 9

Re: Xperia Z c6603 - Corrupt display

Hi @jamah59,

I'm so sorry to hear about that. Slightly frowning Face

I would recommend that you check in the settings of your phone, just to make sure that no setting is turned on which should be deactivated.

Go to Settings > Accessibility > Colour inversion, turn this off and see if you experience any difference.

While in this menu, if Colour correction is also turned on, disable this.

If you have activated the developer options in your phone you can also try turning this off, you will find developer options in Settings > Developer options, turn this off as well.

If there is no change, please follow the recommendation from @uliwooly, perform a software repair at first and if you experience the same behaviour contact your Local support team and they will assist you with having the phone sent in to an authorized service centre.

Let me know how it goes! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 7 of 9
2,041 Views
Message 7 of 9

Re: Xperia Z c6603 - Corrupt display

OMG That worked! Thankyou soooooo much D

Sony Xperia Support
Message 8 of 9
2,029 Views
Message 8 of 9

Re: Xperia Z c6603 - Corrupt display

No problem, I'm glad to hear everything is back to normal! Slightly smiling Face

Sometimes it's just a matter of a setting even for the most strange behaviours!

Let me know if there is anything else I can assist you with and have a great day!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 9 of 9
2,007 Views
Message 9 of 9

Re: Xperia Z c6603 - Corrupt display

:-D 👍