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Xperia Z auto-rotate not working

Rookie
Message 1 of 40
79,056 Views
Message 1 of 40

Xperia Z auto-rotate not working

So my phone is only a few months old.  A few weeks ago the auto-rotate stopped working for a while, but it fixed itself so I ignored the issue.

 

However, it's back.  This time, it's been like this for 3 days and the problem isn't getting fixed.  I've tried:

 

Turning Auto-Rotate on/off

Hard resetting the phone (volume key + power button)

Factory Resetting the phone

Restarting the phone with auto-rotate on/off

 

To no avail.  Now:

 

Don't tell me to download a third party app, I refuse.  There were no updates involved before the issue started.  The gyro sensor works - when I use the camera the controls rotate as needed - the problem only exists in things like WhatsApp (or anywhere I have to use the keyboard), the Album, etc.  It is a huge issue for me as I use my phone a lot for photo viewing and texting, and the keyboard is too small for me to use in Portrait mode.

 

Please, any help?  Sending the phone in to my service provider is a mess as they don't give loan phones and sometimes they keep the thing for up to 6 weeks.  Anything else I can try?  I'm starting to become incredibly disappointed in Sony.  If this problem extends to my Xperia Tablet Z as well I'll be very, very disappointed indeed!

39 REPLIES 39
Master
Message 2 of 40
79,002 Views
Message 2 of 40

Re: Xperia Z auto-rotate not working

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

 

You can also try to calibrate the accelerometer and gyroscope if you open the dialer > *#*#7378423#*#* > calibrations. 

 

 

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Highlighted
Rookie
Message 3 of 40
78,986 Views
Message 3 of 40

Re: Xperia Z auto-rotate not working

Hi,

 

First off, thanks for the reply.  Appreciate it!  Then, I ran the calibration stuffs and everything is working fine.

 

Booting into Safe Mode did fix the problem while in Safe Mode.  I don't know what happened or why, but I just rebooted back into normal mode and everything is fixed.  So yeah.  You're the best, if you were here with me in South Africa I'd buy you a beer.  Or a lion.  Maybe a giraffe.

 

I kid.  Thank for you help man, I appreciate it!  Grinning Face

Master
Message 4 of 40
78,944 Views
Message 4 of 40

Re: Xperia Z auto-rotate not working

Glad to hear that it solved your problem! Slightly smiling Face

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Rookie
Message 5 of 40
78,927 Views
Message 5 of 40

Re: Xperia Z auto-rotate not working

Yeah so guess who's back?  The problem was gone for a while, but it's back - this time intermittently.  Sometimes the phone rotates, other times it refuses.  It's annoying as **bleep**.  Is there not some way to fix this completely?  Is this a software or hardware issue?  It went gaga right after the big software update, I'm sorry to say...  Slightly frowning Face

Master
Message 6 of 40
78,873 Views
Message 6 of 40

Re: Xperia Z auto-rotate not working

Hi, 

 

Sorry to hear that. In that case i suggest that you try to reinstall/repair the phone software using PC Companion: 

 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

 

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

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Adviser
Message 7 of 40
78,023 Views
Message 7 of 40

Re: Xperia Z auto-rotate not working

I too have had this problem. I thought it was a 3rd party app so used the pc companion to repair the problem. But to no avail. The problem came back within half an hour so I can only put the problem down to the kit kat update. My phone was fine until I updated.
One time poster
Message 8 of 40
78,019 Views
Message 8 of 40

Re: Xperia Z auto-rotate not working

That's exactly where I am as well.

 

Haven't changed my software load but the 4.4.4 update stopped auto-rotate Slightly frowning Face

Inhabitant
Message 9 of 40
77,999 Views
Message 9 of 40

Re: Xperia Z auto-rotate not working

I had the same issue, it could act up a second, a hundred times a day. Then it stopped working a whole day. Now it's fine. Very random and confusing. It's not a calibration thing, it either works or it doesn't.

Adviser
Message 10 of 40
77,944 Views
Message 10 of 40

Re: Xperia Z auto-rotate not working

In only on the 4.4.2 update. And it's still not working. Thinking of unlocking boot loader and installing custom firmware and see if that sorts the problem. Has anyone done this and had results? just before I go try.