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2014-04-23 04:05 PM
Force shutdown the phone:
After that,try to repair with SUS:
2014-04-23 04:47 PM
2014-04-23 04:50 PM
How about power button+vol up until the phone vibrates 3 times?If this does not work to turn it off,you should visit a sony service:
2014-04-23 10:42 PM
It didn't work, so I took it to movistar, the mobile phone operator and they gave it back to me an hour later. Now it doesn't turn on and they offered me a LG L7 as a replacement for the phone because they don't have any ZL in stock.
I really want to murder someone.
2014-04-23 10:47 PM
I am sorry,but hopefully they will get it fixed.
2014-04-24 10:07 AM
Albums and movies apps have crashed, i get this message "unfortunately album has stopped". Just yestday, my bbm has joined the trend, all i get now is "unfortunately bbm has stopped"...i uninstalled, reinstalled, no difference...This is frustrating...please help!!
2014-05-01 08:47 AM
Upgraded my Xperia ZR from 4.2 to 4.3 (10.4.1.B.0.101). I am facing an issue with the sound. When I use earphones everything works perfectly well, but the sound doesn't work without the earphones. However when there is an incoming call the sound plays on the speaker. So clearly its not a hardware issue as i'd initially thought. From what i have read in the other forums people are suggesting to update via sony update service but that asks to factory reset the phone and sometimes even that has not solved the issue. Another suggestion was to downgrade to 4.2. Both these tasks are cumbersone. Sony should just release an update as this is a software bug. Is there anyway where to fix the issue without doing a factory reset or wiping all my data?
2014-05-06 04:32 AM
2014-05-21 04:29 AM
Me Too, since I updated my experia M the blue tooth cuts out continuously. My phone only works in one area of our house for reception so I use an xdect handset for all my calls and this is now void and useless. We dont have a phone line as we are remote and this has caused no end of problems. PLEASE tell me how you cAN FIX THIS. Wish I had ignored the update request grrrrr