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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Xperia Z, ZR, ZL 4.3 Update Bugs

Rookie
Message 361 of 389
910 Views
Message 361 of 389

Re: Xperia Z, ZR, ZL 4.3 Update Bugs

Yes, without the SIM it keeps crashing
Moderator
Message 362 of 389
906 Views
Message 362 of 389

Re: Xperia Z, ZR, ZL 4.3 Update Bugs

Force shutdown the phone:

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-zl#!Turning-on-or-off-t...

 

After that,try to repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Rookie
Message 363 of 389
897 Views
Message 363 of 389

Re: Xperia Z, ZR, ZL 4.3 Update Bugs

I tried but the problem is that the phone doesn't respond. I can only force it to restart, but I can't keep it turned off
Moderator
Message 364 of 389
895 Views
Message 364 of 389

Re: Xperia Z, ZR, ZL 4.3 Update Bugs

How about power button+vol up until the phone vibrates 3 times?If this does not work to turn it off,you should visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Rookie
Message 365 of 389
877 Views
Message 365 of 389

Re: Xperia Z, ZR, ZL 4.3 Update Bugs

It didn't work, so I took it to movistar, the mobile phone operator and they gave it back to me an hour later. Now it doesn't turn on and they offered me a LG L7 as a replacement for the phone because they don't have any ZL in stock.

I really want to murder someone.

Moderator
Message 366 of 389
875 Views
Message 366 of 389

Re: Xperia Z, ZR, ZL 4.3 Update Bugs

I am sorry,but hopefully they will get it fixed.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 367 of 389
847 Views
Message 367 of 389

Re: Xperia Z, ZR, ZL 4.3 Update Bugs

Albums and movies apps have crashed, i get this message "unfortunately album has stopped". Just yestday, my bbm has joined the trend, all i get now is "unfortunately bbm has stopped"...i uninstalled, reinstalled, no difference...This is frustrating...please help!!

Visitor
Message 368 of 389
771 Views
Message 368 of 389

Re: Xperia Z, ZR, ZL 4.3 Update Bugs

Upgraded my Xperia ZR from 4.2 to 4.3 (10.4.1.B.0.101). I am facing an issue with the sound. When I use earphones everything works perfectly well, but the sound doesn't work without the earphones. However when there is an incoming call the sound plays on the speaker. So clearly its not a hardware issue as i'd initially thought.  From what i have read in the other forums people are suggesting to update via sony update service but that asks to factory reset the phone and sometimes even that has not solved the issue. Another suggestion was to downgrade to 4.2. Both these tasks are cumbersone.  Sony should just release an update as this is a software bug. Is there anyway where to fix the issue without doing a factory reset or wiping all my data?

One time poster
Message 369 of 389
711 Views
Message 369 of 389

Re: Xperia Z, ZR, ZL 4.3 Update Bugs

Since 4.3 update I'm experiencing severe time lags using apps and in the general responsiveness of the phone. Also won't come out of sleep mode.

AKR
One time poster
Message 370 of 389
596 Views
Message 370 of 389

Re: Sony Xperia Z issues after 4.3 update

Me Too, since I updated my experia M the blue tooth cuts out continuously.  My phone only works in one area of our house for reception so I use an xdect handset for all my calls and this is now void and useless.  We dont have a phone line as we are remote and this has caused no end of problems.  PLEASE tell me how you cAN FIX THIS.  Wish I had ignored the update request grrrrr