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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Xperia Z - No Sound on Calls

Learner
Message 71 of 75
1,239 Views
Message 71 of 75

Re: Xperia Z - No Sound on Calls

Cannot believe it, but this is all that was needed. Now I understand why I sometimes did not have the problem. Just took the phone between thumb and index finger and pressed a little. That is it.
Bad connecting hardware somewhere inside went to work again...

Learner
Message 72 of 75
1,022 Views
Message 72 of 75

Re: Xperia Z - No Sound on Calls

Where exactly on the back do you press to solve the issue?

 

UPDATE:

 

Just did an update on my soundless Xperia Z Ultra's stock Music and Video apps - NOW I'VE GOT SOUNDS !!!!

 

 

One time poster
Message 73 of 75
788 Views
Message 73 of 75

Re: Xperia Z - No Sound on Calls

My first ever Sony phone which gave me problems  from the start.  The person I was speaking to could not hear me, but the problem was intermittent and by selecting the loudspeaker button sometimes sorted the problem but it became a problem I could not continue with as numerous calls were lost.  I sent it off to the person I have a contract with and had the phone back saying it was damaged and Sony would not authorise a repair. 

I was politely old that the damage might not have been noticed by myself but could have been caused by keeping it in the back pocket of my trousers, being dropped.  None of these were the case and I have, from the start, kept it in a phone holder.  I was also told that a photo of the damage was on the rear of the letter for me to see and it was not. I am taking this up with my supplier.

Visitor
Message 74 of 75
421 Views
Message 74 of 75

Re: Xperia Z - No Sound on Calls

i have sony xperia ZR C5502.after update i have this issue too, it seems that sony isnt going to solve this software bug!

Visitor
Message 75 of 75
421 Views
Message 75 of 75

Re: Xperia Z - No Sound on Calls

its not hardware issue.many of us have this issue after update