Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2014-07-07 07:24 AM
2014-07-07 05:17 PM
It has been over a month and I can not find the update to KITKAT for my ZR. I keep searching for updates but nothing.
Could you please help??
2014-07-07 08:47 PM - edited 2014-07-07 08:50 PM
I want to update my xperia Z as well but no use... it says that I've got the latest system. my build number is 10.4.1.B.0.101. I bought this phone week ago and updated it on 4.3. still can not get 4.4
sony support any help?
2014-07-08 03:37 AM
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunately we are unable to confirm when specific firmware version will be released for handsets/regions due to the nature of the approval process. Please see the below link for additional information regarding this process:
What are your thoughts about this forum? Let us know by doing this short survey.
2014-07-08 12:12 PM
I have problem with my xperia z C6602,
my device dead after update service fail.
The installation progress bar moved to about 3% and stayed there for a long time before the same installation failure message "The Update was unsuccessful" The installation failed. Please disconnect the phone and make sure the battery is fully charged before trying again. If the problem persists, please contact support"
when i reconnect my device to PC, SONY logo appears on my screen, followed by a message indicating that "The Software update failed. Make sure that your phone is connected to the computer and try again", and then the phone turns itself off.
Please Help. Thanks.