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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Unable to enter unlock code after restart

One time poster
Message 1 of 2
Message 1 of 2

Unable to enter unlock code after restart

Hi can anyone help? I am unable to enter screen unlock code after forcing shutdown. The screen comes up to enter code but keypad is completely unresponsive. What do I do? 

Message 2 of 2
Message 2 of 2

Re: Unable to enter unlock code after restart



connect a mouse to your phone > restart the phone > you should be able to use the mouse to input the pin lock (you will need an USB OTG cable)

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)