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2014-03-20 10:38 AM - last edited on 2016-10-03 10:45 AM by Rickard
Hi all, can anybody help please, the touch screen is not working on daughters Xperia Z. Loads ok & can power off using the volume + key & power button & then turns on but touch screen still not working, It hasn't been dropped & no liquid spilt on it, only 2 months old. Can't download anything support etc from Sony as it asks to enter the password to open the phone which she can't do as the touch screen not working.
Is there another way or does it need to go back to the comapny for repair. It is contarct with Virgin
Thanks in advance
2014-03-20 10:45 AM - edited 2014-03-20 10:46 AM
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I'm sorry to hear. If the touch does not work, it's not much that you can do on your own more than performing a software repair to exclude software related problems. This can be done via our program Update service:
Download and install SUS, follow the instructions that appear.
Note that the personal data will be lost when performing this repair and if you cannot access the menu, you are unable to back up this data.
If the problem persist, I suggest that you contact your local support team to get information about how you should proceed in this case:
2014-03-28 10:32 AM
Thanks for your help , tried the software repair etc form Sony & still didn't work.
Phone has now gone back for repair under warranty as it was only 6 weeks old.
Wait & see outcome!
2014-06-12 03:37 PM
I got the same problem with my xperia z1.
I restarted it, an it was still the same.
I tried to backup my phone, but it doesn't work, because I couldn't enter the pin for my simcard. So I had to find an other way to backup it: I connected my xperia to my computer without success, then I took out the simcard and the phone shut down. When I started it again, the computer tried to connect automatically to the phone,but it didn't work. then I reconnected them and it worked.
So I could backup it.
now my data was safe, and i could try different possibilities to repair my phone (for example like Hampus said it, but without loosing my data)
2014-11-25 01:21 PM
Just happened to my phone last night, I can feel the nudge when I hold the On/Off button, and the volume button nudge too when I tried to turn up to max volume and silence, only that the screen is completely pitch black, can't seem to turn it on whatever I press.
So since I can't turn off and on the phone again, I was going to take out the SIM card to put into another phone for temporary use. And for some reason, once the SIM card is out, the screen is back on again!
Might worth a try if you are desparate.
2015-01-21 02:40 PM
looks like Sony Experia has onmgoing issues with toiuch screen, mine is less than 6 months old and frozen. tried removing sim, re boot but no luck. anyone else found a fix???
2015-08-09 01:16 PM
Part of my xperia z screen does not work, tried removing sim and memory cards, also did hard reset and repair using pc companion but nothing happens. Is there any other way to fix the problem?