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Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Visitor
Message 81 of 305
9,209 Views
Message 81 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

I have got the same problem with my xperia z. it turned off while playing COC. It switched on twice then with sony logo and red led blinking but now its completely off..tried power button and volume button method it just showing red light and nothing happens after that.Pc could not recognize it. I'm totally depressed with sony..please help me..I'm on 4.4.4 and not rooted.
A_I
One time poster
Message 82 of 305
9,109 Views
Message 82 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

THANKS A MILLION! I pressed down the power button and the volume up together and it turned  on Grinning Face!!!!!!!!!!!!!!!!!!!!!!!!!

One time poster
Message 83 of 305
8,917 Views
Message 83 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

I have just installed the new update, my phone now wont turn on and does not now seem to be charging.

I have tried all the quick fixes such as Holding down both buttons. making sure the phone is dried out. changing the charger (charger works on other sony device fine)

**bleep** is going on here!!!!

need help on this asap

 

Foul language is not permitted

Forum Legend
Message 84 of 305
8,905 Views
Message 84 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Rookie
Message 85 of 305
8,899 Views
Message 85 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Thommo, youre method does not work as the phone does not flash any light at all. The phone is a brick after the Android 5.0 update. Pc companion cant read the phone as the phone is lifeless. Any other suggestions? .

Forum Legend
Message 86 of 305
8,893 Views
Message 86 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

No life even if connected to a mains socket or USB port on a Pc ie:lights etc?

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Rookie
Message 87 of 305
8,890 Views
Message 87 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Nothing at all...

Forum Legend
Message 88 of 305
8,874 Views
Message 88 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



One time poster
Message 89 of 305
8,844 Views
Message 89 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Well nice to see no solution has been provided by Sony.

 

I have a Z3 Compact and now happened to me 3 times over a month. Havent tried a magnetic charging station yet. (normally plugging in pulls the phone back to a boot state) Will try today once ive spent more money on repairing an error that shouldnt have got out of a test lab. This is happening to my phone at above 90% battery life.

 

No real update from me just to say ive read through this whole post and am disgusted with the fact Sony have yet to comment properly.

 

Just disappointed thats all...

 

In this day and age where we pretty much run our lifes from our phones how can this type of shoddy functionality get to sale????

Forum Legend
Message 90 of 305
8,827 Views
Message 90 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

@Dannyboy2615 This is a user ran forum - If you want Sony then contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman