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2015-04-12 08:44 AM
2015-04-16 09:47 AM
THANKS A MILLION! I pressed down the power button and the volume up together and it turned on !!!!!!!!!!!!!!!!!!!!!!!!!
2015-04-25 05:30 AM - last edited on 2015-04-25 12:39 PM by Thommo
I have just installed the new update, my phone now wont turn on and does not now seem to be charging.
I have tried all the quick fixes such as Holding down both buttons. making sure the phone is dried out. changing the charger (charger works on other sony device fine)
**bleep** is going on here!!!!
need help on this asap
Foul language is not permitted
2015-04-25 12:40 PM
Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
2015-04-25 02:27 PM
Thommo, youre method does not work as the phone does not flash any light at all. The phone is a brick after the Android 5.0 update. Pc companion cant read the phone as the phone is lifeless. Any other suggestions? .
2015-04-25 03:10 PM
No life even if connected to a mains socket or USB port on a Pc ie:lights etc?
2015-04-25 05:58 PM
Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/
2015-04-26 11:59 AM
Well nice to see no solution has been provided by Sony.
I have a Z3 Compact and now happened to me 3 times over a month. Havent tried a magnetic charging station yet. (normally plugging in pulls the phone back to a boot state) Will try today once ive spent more money on repairing an error that shouldnt have got out of a test lab. This is happening to my phone at above 90% battery life.
No real update from me just to say ive read through this whole post and am disgusted with the fact Sony have yet to comment properly.
Just disappointed thats all...
In this day and age where we pretty much run our lifes from our phones how can this type of shoddy functionality get to sale????
2015-04-26 07:57 PM
@Dannyboy2615 This is a user ran forum - If you want Sony then contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/