Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2017-03-13 10:36 AM
My phone wasnt charge and start.i did all the procedure that i watched in you tube even in the sony forms but nothing happen. What is the best thing to do.
2017-03-22 12:57 AM
. Phone must have a simcard inside. Than connect phone to homecharger and holddown de off butten located next to de simcard. Your phone will vibrate so keep hoding down voor 10 sec and let go dan the screen will com up. If first you dont succeed trytry again. Sorry for my english
2017-03-22 02:12 AM
1.) charge your device for 1-2 hours using the wallmount charger
2.) connect your device to your pc and run xperia companion
3.) perform a software repair
2017-03-26 06:31 PM
Well that was very strange. My phone had completely discharged to 1%. I tried charging it but instead of the usual green blocks moving up in the battery, it had a single red block inside the battery icon with a X next to it. I put it in 3 different sockets and blowing dust away from the connectors on the charger, but it still wouldn't charge. I then logged onto my computer to see if google could help. I bought in my phone and tried charging it again , and nothing. I tried connecting it to my computer but it didn't recognise it. Someone said to try holding down the on/off button and the Volume Down button and now it works in the socket that I just tried!
Must have been a funny 10 minutes
2017-03-28 09:29 AM
Hi what shall i do with my phone its not turnin on after i put it on water i use camera under the water and its not turning on after but when i plug it with my charger the red led light was visible.
2017-04-15 09:42 AM
Solved Finally -
I ahve been using my Sony Xperia Z for more that a Year or more and suddenly two days back it stopped after I left it at zero percent battery one night. and then on it was not turning on, no matter how long I was having my phone on charge. I saw many blogs and posts for suggestions.
But none worked and finally I thpought to try out the docking station port for charging. But I didnt have a dock station for my phone.
1. So I took an old USB cable I had and cut it open.
2. Took the red and back wire.
3. Connected the red(+) to the upper point and black(-) to the lower charge point just with an insulation tape.
4. After 5-10 mins boom, sony logo came on and the device was back on.
5. Then after 2% conencted my normal charger.
6. All works fine then on.
For me hard reset, hard reboot , boot loader mode nothing worked. But this one did. Cheers!!!
I cant believe this actually worked haha! Started cgarging straight away and seems fully working.
No idea why it worked, I guess the phone gods work in mysterious ways.
2017-04-15 10:14 PM
My Sony Xperia z3+ has the same issue, it will not charge I have tried holding the power/volume button etc. it's not the first time this has happened either.. I like the xperia however this battery issue will stop me ever buying a Sony phone again.
Anyway regards fixing it.. swapping some wires over, could you give me a littlebit more information on this, do you just change one end of the usb cable? (the end that plugs into the phone??)
Im rather desperate and really want it fixed..
2017-04-15 10:23 PM
Also, adding to the above comment, I installed a major system update right before this issue started which made the phone run really slow and everything had changed annoyingly... however i do not know if this has any impact on the phone being able to charge??
2017-05-12 11:10 PM
Cheers bud, was at my wit's end, your idea done the job.cheers man.