account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

One time poster
Message 271 of 305
1,954 Views
Message 271 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

My phone wasnt charge and start.i did all the procedure that i watched in you tube even in the sony forms but nothing happen. What is the best thing to do.

go7
One time poster
Message 272 of 305
1,841 Views
Message 272 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

. Phone must have a simcard inside. Than connect phone to homecharger and holddown de off butten located next to de simcard. Your phone will vibrate  so keep hoding down voor 10 sec and let go dan the screen will com up. If first you dont succeed trytry again. Sorry for my english

Forum Legend
Message 273 of 305
1,835 Views
Message 273 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

1.) charge your device for 1-2 hours using the wallmount charger

2.) connect your device to your pc and run xperia companion

3.) perform a software repair



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
One time poster
Message 274 of 305
1,759 Views
Message 274 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Well that was very strange. My phone had completely discharged to 1%.  I tried charging it but instead of the usual green blocks moving up in the battery, it had a single red block inside the battery icon with a X next to it.  I put it in 3 different sockets and blowing dust away from the connectors on the charger, but it still wouldn't charge.  I then logged onto my computer to see if google could help.  I bought in my phone and tried charging it again , and nothing.  I tried connecting it to my computer but it didn't recognise it.  Someone said to try holding down the on/off button and the Volume Down button and now it works in the socket that I just tried!

 

Must have been a funny 10 minutes

One time poster
Message 275 of 305
1,723 Views
Message 275 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Hi what shall i do with my phone its not turnin on after i put it on water i use camera under the water and its not turning on after but when i plug it with my charger the red led light was visible.

One time poster
Message 276 of 305
1,452 Views
Message 276 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise


@SUD10 wrote:

 

Solved Finally -

 

I ahve been using my Sony Xperia Z for more that a Year or more and suddenly two days back it stopped after I left it at zero percent battery one night. and then on it was not turning on, no matter how long I was having my phone on charge.  I saw many blogs and posts for suggestions.

 

But none worked and finally I thpought to try out the docking station port for charging. But I didnt have a dock station for my phone.

 

1. So I took an old USB cable I had and cut it open.

2. Took the red and back wire.

3. Connected the red(+) to the upper point and black(-) to the lower charge point just with an insulation tape.

4. After 5-10 mins boom, sony logo came on and the device was back on.

5. Then after 2% conencted my normal charger. 

6. All works fine then on.

 

For me hard reset, hard reboot , boot loader mode nothing worked. But this one did. Cheers!!! 

 

 


THANK YOU

I cant believe this actually worked haha! Started cgarging straight away and seems fully working. 

No idea why it worked, I guess the phone gods work in mysterious ways.

Learner
Message 277 of 305
1,435 Views
Message 277 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Hi

 

My Sony Xperia z3+ has the same issue, it will not charge I have tried holding the power/volume button etc. it's not the first time this has happened either.. I like the xperia however this battery issue will stop me ever buying a Sony phone again. 

Anyway regards fixing it.. swapping some wires over, could you give me a littlebit more information on this, do you just change one end of the usb cable? (the end that plugs into the phone??) 

Im rather desperate and really want it fixed.. 


Regards

Learner
Message 278 of 305
1,429 Views
Message 278 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Also, adding to the above comment, I installed a major system update right before this issue started which made the phone run really slow and everything had changed annoyingly... however i do not know if this has any impact on the phone being able to charge?? 

Regards

One time poster
Message 279 of 305
1,097 Views
Message 279 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Cheers bud, was at my wit's end, your idea done the job.cheers man.

One time poster
Message 280 of 305
1,034 Views
Message 280 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

i have the same exact problem... please leave a message if you find a solution.... *personal info removed*