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Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Visitor
Message 91 of 305
7,806 Views
Message 91 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

my Z3 wont turn on, not recognizable in PC, wont charge, wont work by holding power button and volume up while charging and IDK what to do Slightly frowning Face


@Sam wrote:

Firstly, please ensure that you leave the handset on charge for a good hour or so to ensure it has charge, then when you get to the connection step please ensure you are holding the volume down button after you have connected the handset or the drivers wont install for the flash device.

 

 


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@Sam wrote:

Firstly, please ensure that you leave the handset on charge for a good hour or so to ensure it has charge, then when you get to the connection step please ensure you are holding the volume down button after you have connected the handset or the drivers wont install for the flash device.

 

 


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If you find any post helpful, press Kudos.
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One time poster
Message 92 of 305
7,756 Views
Message 92 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

i have a sony xperia z too the phone refuses to boot. when plugged in all it does is show a REDLIGHT tHEN VIBRATES 3 times then shuts off and repeats?

Adviser
Message 93 of 305
7,522 Views
Message 93 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

@Drewsen and tapia
same thing happend with my Z3. I submitted it to service centre. 

One time poster
Message 94 of 305
7,084 Views
Message 94 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

mine is happening on a daily basis. to get it back up fast (for me),

 

1) plug it into a PC or charger to see the red led

2) press and hold the tiny yellow button near your sim slot

3) hold it there and your phone will continue to shut off, on, shut off, on etc

4) hold it there till you see the sony icon

 

mine usually boots back up in < 1 minute. good luck on this temporary solution until sony decides that we customer's are worth their time

Visitor
Message 95 of 305
7,052 Views
Message 95 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Help! Sooo woried. Had my Z3 one week. My phone was on 2% battery level discharging. It suddenly went off and I tried turning it on by pressing and holding the power button until a short vibration happened. The screen came on as it would and displayed the black screen with just Sony and Xperia on it (as it usually does) however the phone then turned off again and wouldnt turn back on. I plugged it to the wall charger and the led light would not turn on and nor would the phone. I tried multiple ways such as holding the off button (next to the SIM card slot)  nothing happened. I also tried holding the power button and the volume up button for eight seconds and still nothing happened. One method triggered 3 vibrations in quick successions. Nothing happened. Strangely, one method revealed one long vibration which lasted for about 20-30 seconds. After this I plugged it in to the wall charger once more. The solid red light came on. After looking on support i was told to leave it for at least 30 minutes before trying again to turn it on. After 40 minutes it still wouldnt turn on. Since this I have not experienced any vibrations or led lights. I am extremely woried.

 

Knowing that the screen does work, am 90% sure it isnt water damage; just a problem which i can't fix. Any ideas? Or should I take it into a store? 


@100sailo wrote:

Does your phone boot up to the Sony logo and goes off ?

One time poster
Message 96 of 305
6,877 Views
Message 96 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

I have the same problem. I have done everthing you said upword but my phon won't charge, battery meter stuck at 1% and software update required 80% at least. can you help 

One time poster
Message 97 of 305
6,770 Views
Message 97 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

hi i had the same problem but with acro s it had a non removable battery, so i opned so i opened the phone and replace the battery with a new one it keep'd flashing red LED for 30 minutes or more then it turned stable orange LED light i turned it on but i advise you to Wait until the light LED gets greenHandshake

Highlighted
One time poster
Message 98 of 305
6,766 Views
Message 98 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Orage light was on, screen was blank.

 

took phone off charger.

connected to pc.

attempt to run 'support zone' in PC Companion, failed.

disconnected from PC.

pressed POWER and VOL UP simultaneously for 10 seconds.

BOOM! Booted right up again.

 

good luck

One time poster
Message 99 of 305
6,729 Views
Message 99 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

if ur phone cant turn on after do all that option.
1. touch the red reset button
2. volume up or down + power button 
3. charging at 20min - 2hour.
4. connect pc compannion n repair it then lost the data @.@
-----------------------> ur phone still not do a respone , n a led light still not appear.
u can try this last option .
buy a magnetic charger.
n u need the normal usb charger too.
then connect ur sony phone with magnetic n normal usb at the sama time to ur phone (Double charger magnetic+normal usb) . its will be work Slightly smiling Face 
sorry for my bad english friend .
if work , please reply at my post . tq Slightly smiling Face i want see a review

n the important , u can save ur personal data in internal storage ^_^

One time poster
Message 100 of 305
6,721 Views
Message 100 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Hi, guys.  Just started enjoying my Sony Xperia Compact a few days ago and today i got distubing reaction when it just stopped working.  I didnt really observe what the battery level was but it just shut down without warning.  Been fiddling with it all day changing chargers and sockets like a mad person.  THanks to you guys i pressed the on/off button and the volume key and finally the led key is on.  I will let it charge for a few hours to tell if there is no major damage.

 

Ciao guys... thamls a looooot