Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2014-10-21 09:02 PM
this i very hopeful! uh thanks to you! now its working...
2014-10-26 07:48 AM
sorry for my bad english. . my xperia z1 compact won't start. when i charged it, the red led is just blinking and blinking. i don't know what to do. i tried power button and volume up but nothing happened. no vibration 3 times. please help me. thank you
2014-10-27 05:39 AM
2014-10-27 02:16 PM
just want to say a big thanks for th help thought my xperia z1 was dead fr good holding down power button and volume up together and it came back to life TY pat
2014-10-27 06:27 PM
It seems this isn't a very specific problem, Sony.
After a measely three weeks of enjoying my Xperia Z, I am not impressed in the slightest by the blindingly obvious shortage of fixes for a problem that carries over multiple models and is clearly varying slightly from case to case. You guys really f****d this one up. I feel ashamed embarrassed to have reccommended such a terribly faulty piece of technology so frivilously to all my iphone wielding peers. Having bought this phone second hand (pretty much still box condidtion, never used) I am now $300 poorer with no warranty in sight and, after reading of the utter lacking of results accross your support forum, am now under the apparent assumption I will be spending a whole lot more money on it before I can even sell it back off, which I will be sure to do. This phone has been used for a grand total of three weeks, there isn't even a scratch on the bottom corner of the **bleep**.
Anyway, I've realised now that I will not almost certainly NOT find an answer, just the same question reapeated slightly differently and answered in the same suit, however any help would be much appreciated. in my case, I see the LED flash each time the power button is pressed (whilst being charged) and flashes three times when not charging. Holding down the volume up and power button is useless (or is it volume DOWN? seems to vary with every answer) and yes it has been on charge for a LONG time. Not only is this the case but I am (yes, very unfortunately) not using a PC, and the only program downloadable for Mac is the 'bridge to mac.' Now, not only is this the most irritatingly set out and laughably useless program I could have ever imagined using, (everytime I connected to the Mac it was absolute **bleep** to try and sync, made the whole computer run at minus dial up speed) but it also has no obvious 'repair' leads and I cannot find anything anywhere on that program or in my finder for that matter which even recognises a device is connected.
This is almost enough to make me switch STRAIGHT to Xbox... Jokes aside, absolutely appalled.
Oh, and if the comment regarding the person seemingly having the problem most similar to mine with the three flashes occurring when the power button is pressed, who said that the problem was made completely redundant by simply using a galaxy charger, is actually correct, then I really am selling up and going to Xbox.
2014-10-28 10:54 PM - edited 2014-10-28 10:55 PM
I will just add another unanswered question, but it at least feels good to do so.
My screen had a shock and got it replaced. Got my phone back and no way to turn it on.
It is very strange :
-If I plug it to my computer the blue light appears and I can hear the typical Windows USB recognition and nothing happen. PC Companion never finds the phone.
-When I plug it normally to 220v (with original cable) that's where it gets odd. The red light appears about 1 or 2 seconds. The Sony appears on the screen and phone vibrates. Red light goes dead straignt after vibration and screen goes black. Then the red lights come again for a few second, and same again Sony on the screen a few seconds... and so on... It goes on a loop but never charges and no way to switch it on.
No clue of what it could be...
Help would be appreciated even if I have not much hope.
2014-11-07 05:10 AM
2014-11-10 05:55 AM
2014-12-02 03:22 AM