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Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

One time poster
Message 11 of 305
291,401 Views
Message 11 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Hi, I had the same Red LED dead issue on my Xperia Z
Just hold the Power button and the Volume down button  simultaneously for about 10 seconds, the LED will flash 3 times in sequences, then it's on again.
Hope this helps Slightly smiling Face

One time poster
Message 12 of 305
291,363 Views
Message 12 of 305

Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise, led doesnt light

im having this same issue. my battery was flat and i plugged it in to charge, initially the led came on, then went off and the phone wont come on since then. the led doesnt even light when plugged. i need help please


 

Apprentice
Message 13 of 305
291,333 Views
Message 13 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Ok don't let your phone to discharge completely!!!!!! You neede to send it to service it takes them less than five minutes and it's no need to open the phone (I don't know how they do it, I think the battery receives a shock). They gave me the phone and I just plugged it to a wall charger let it an hour and then I just started it normally. It will show the Sony logo after few minutes you charge it. I have noticed that if the phone doesn't start it makes a clicking sound (relay I think)
Highlighted
One time poster
Message 14 of 305
291,223 Views
Message 14 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

hi im having the exact same problem. i installed the pc companion software and i get to the bit where it trys to connect fone but it cant and then when i try and charge it it only has the sony thing on screen and also a red led light. im trying a cheap cable ive gt to see if tht works but im hoping it willl be a warranty job. i also dont have a home fone as this is my main fone aswell.

 

ktm
One time poster
Message 15 of 305
290,970 Views
Message 15 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

my c6603 started by stopping all application and then restarting again and again. i then changed the phone languange from english to japanese/chinese. it then went off completely. i tried a hard reset and then it brought a sony log. then it went off completely, its not charging, no led light, not recorgnised by my pc and i cant make a hard reset anymore. pliz help

Moderator
Message 16 of 305
290,966 Views
Message 16 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Connect to wall socket,charge for 1 hour,force restart(powe button+vol up until the phone vibrates).



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 17 of 305
290,688 Views
Message 17 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

 

I need help regarding the Xperia z. Yesterday I put juprekasno charge is depleted to 0%. Overnight I put the battery believing that it will be all right in the morning. In the morning light, and tried not to turn bright red LED, when I put it on the wall charger lights up red ice about 30 seconds and then turns off when it is switched off again from the charger and plug the charger again red LED for approximately 30 seconds and then turns off. I tried all of the reset and the PC Companion 2.1., With the volume keys on and off but nothing. Please help I have a cell phone warranty is purchased in Croatia, and I moved to Sweden. so no guarantees mob was aged about one and a half year. What should I do. Thank you.

 

Moderator
Message 18 of 305
290,666 Views
Message 18 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

After charging for 2 hours,force shutdown(power button+vol up until the phone vibrates 3 times).After that,do not turn on the phone.Download SUS and repair:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 19 of 305
290,495 Views
Message 19 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

I'm having this same problem, except my phone had more than half a charge when it when black screen and won't start up again.  I put it on a few different chargers and cables so that isn't the problem, also tried the computer with the software installed it won't recognise the phone.  When i hold down the power button and the volume up button it just blinks the red led once like the others have said no vibration.  When i plug it in the charger or computer it does the same thing just blinks the led once.  I seen the one post showing to hold the volume down button and plug it into the computer for update i have yet to try it so ill keep my fingers crossed but doesn't sound like that is going to work either when i get home ill try that.  I have a bunch of very important information and pictures on my device and don't want another one i want this one to work, or be able to atleast transfer the information to another device, right now it just seams like a fancy blinking paperweight, i cannot even access the phones memory, Phone is 4 months old, very disappointing.

One time poster
Message 20 of 305
290,307 Views
Message 20 of 305

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

thanks to jad1990... my tablet working fine again... :smileysmileythumbsup: