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Sony PC Companion install issue

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Inhabitant
Message 1 of 10
27,122 Views
Message 1 of 10

Sony PC Companion install issue

I went to use PC Companion earlier and it said I needed to update it. Now I keep getting a error:

An error (-5006 : 0x80070020) has occured while running the setup

Please make sure you have finished any previous estup and closed other applications. If the error still occuers please contact the vendor: Sony (http://sonmobile.com)

Report Detail Ok.

So I booted to safe mode and uninstalled it as it came up with the same error when I tried to uninstall normally.

So now I do not have it installed but it comes up with the error on install.

Getting fed up now - only just got my dead Z replaced and I want to finish setting it up!!

Suggestions please Slightly smiling Face

1 ACCEPTED SOLUTION

Accepted Solutions
Inhabitant
Message 5 of 10
49,352 Views
Message 5 of 10

Re: Sony PC Companion install issue

Well - being an IT person I tried disabling anti-virus first......Smiling Face with Sunglasses


A combination of booting to safe mode, trying uninstall and rebooting the machine and trying installs again seemed to eventually unlock whatever was locking the install. Odd one but I have it installed now.

I have another question though. Now I have this later version it says 'Your phone / tablet is up to date' - what tablet does it support as it doesn't support my Xperia S tablet (although I probably know the answer to this it's annoying as I'd love to back up my Xperia S tablet before my Z arrives....)??

CHeers anyway guys - very odd problems this one...

9 REPLIES 9
Inhabitant
Message 2 of 10
26,669 Views
Message 2 of 10

Re: Sony PC Companion install issue

Error Code:    -5006 : 0x80070020

Error Information:

PAPP:Sony PC Companion

PVENDOR:Sony (http://www.sonymobile.com)

PGUID:F09EF8F2-0976-42C1-8D9D-8DF78337C6E3

$17.0.717

@Windows 7 / Server 2008 R2 Service Pack 1 (7601)

IE Version: 9.10.9200.16540

One time poster
Message 3 of 10
26,669 Views
Message 3 of 10

Re: Sony PC Companion install issue

Try disabling your antivirus and firewall and then install it

Sony Xperia Support
Message 4 of 10
26,669 Views
Message 4 of 10

Re: Sony PC Companion install issue

Haven't seen this problem before. If the suggestion from Arjun doesn't help, what happens if you try to install PC Companion from another user account in Windows?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 5 of 10
49,353 Views
Message 5 of 10

Re: Sony PC Companion install issue

Well - being an IT person I tried disabling anti-virus first......Smiling Face with Sunglasses


A combination of booting to safe mode, trying uninstall and rebooting the machine and trying installs again seemed to eventually unlock whatever was locking the install. Odd one but I have it installed now.

I have another question though. Now I have this later version it says 'Your phone / tablet is up to date' - what tablet does it support as it doesn't support my Xperia S tablet (although I probably know the answer to this it's annoying as I'd love to back up my Xperia S tablet before my Z arrives....)??

CHeers anyway guys - very odd problems this one...

Sony Xperia Support
Message 6 of 10
26,669 Views
Message 6 of 10

Re: Sony PC Companion install issue

Glad to hear that you solved the problem.

Can't say for sure but i suspect PC Companion will support http://www.sonymobile.com/global-en/products/tablets/xperia-tablet-z/.

Tablet S is not my area but i believe you should be able to use a standard backup application like MyBackup.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 7 of 10
26,595 Views
Message 7 of 10

Re: Sony PC Companion install issue

I'm having this problem.

 

Tried safe mode / AV off etc still get the (-5006 : 0x80070020) error Slightly frowning Face

One time poster
Message 8 of 10
25,744 Views
Message 8 of 10

Re: Sony PC Companion install issue

no dude the problem hasnt been solve.

affter reinstalling i works for a while but again an update shows up and the same problem arises.

Visitor
Message 9 of 10
24,115 Views
Message 9 of 10

Re: Sony PC Companion install issue

Sony; the masters of Catch 22. PC Companion 2.10.165 (or .188); installs fine, Sony Xperia SP recognised fine - all wonderful - except - programmes insist on being updated and will not run without being updated. When updated to either 2.10.289 (via downloadable exe) or to 2.10.297 (via sneakily downloaded exe or via the automatic updater) finally can be made to install without errors (I think as a minimum Java V8U65 is required to be installed?) doesn't recognise Xperia SP.

 

Genius.

 

I think "Never again Sony" just about covers it

Visitor
Message 10 of 10
20,316 Views
Message 10 of 10

Re: Sony PC Companion install issue

I have read (or skimmed through) most the text in this link and, though close, none seems to apply to me so here it goes:

 

I've just replaced my desktop's SSD for a different breand, installing everything from scrap. When installing Sony PC Companion (Xperia Companion won't recognize my old phone model) it insists on updating to a newer version or shutting down the program and when I click OK it immediately displays an "installation error", something it never does in the older HD. Both SSDs have legal Windows 10.

Any clues? Already tried shutting antivirus and firewall.

Thanks