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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Phone lock

One time poster
Message 1 of 3
Message 1 of 3

Phone lock

My device is locked and my password can tell what it can do

Message 2 of 3
Message 2 of 3

Re: Phone lock



dont' worry, you can use your Gmail account to reset the phone or you can keep trying to remember your password, the password that you enter every single day muliple times a day for as long as you set the password. 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 3
Message 3 of 3

Re: Phone lock

Hi @AmirmohammadxperiaZ, welcome to our forum!

If you can't remember the password and you will not figure it out, you have two options available to you.

1. Try and reset the device using the Google service called Find My Device that you can access on the link below. 


Log in with your Google account, make sure that the device has an active Internet connection > tap on "Erase".

2. Perform a software repair using Xperia Companion.

Do note that both reset will delete all data stored on the internal storage of the device and you will not be able to backup your data using any of our services.

Let me know if that helps!

Official Sony Xperia Support Staff

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