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Mobile switches off if data turned on

Ebm
Visitor
Message 1 of 4
297 Views
Message 1 of 4

Mobile switches off if data turned on

My Xperia ZR shots down whenever I turn on mobile data even with battery well charged. When working without the data turned on, there's no problem.

It's been more than a year I got this mobile.

What could be the problem

3 REPLIES
Sony Xperia Support
Message 2 of 4
293 Views
Message 2 of 4

Re: Mobile switches off if data turned on

Hi @Ebm, that sounds very strange, sorry to hear about this. Slightly frowning Face

Do you remember if you started to experience this behaviour after updating your device or installing a new application? 

If you are connected to a Wi-Fi network, can you then use the Internet without the device shutting down? If that is the case, do you have another SIM card that you can try in your device? You can also ask a family member, a friend, or a colleague if you can borrow theirs for a short while, just so we can see if this is caused by your SIM card or not.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Ebm
Visitor
Message 3 of 4
251 Views
Message 3 of 4

Re: Mobile switches off if data turned on

Thanks Jonas for your post.

I tried all those but wasn't successful.

I contacted a repairer and was told it's the battery. 

Got a new one and it's good now

 

Sony Xperia Support
Message 4 of 4
246 Views
Message 4 of 4

Re: Mobile switches off if data turned on

Hi again @Ebm and I'm glad to hear that it's working now again after replacing the battery!

Time to enjoy the Internet when you are not connected to a Wi-Fi again then! Slightly smiling Face

Have a great day and let me know if there is anything else.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.