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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

How to copy files from a locked XperiaZ with broken screen

SOLVED
Visitor
Message 61 of 125
5,385 Views
Message 61 of 125

Re: How to copy files from a locked XperiaZ with broken screen

I did that too, but now it won't turn on again Slightly frowning Face  Any tips please?  I have a Z2.  Thanks

jzr
Visitor
Message 62 of 125
5,378 Views
Message 62 of 125

Re: How to copy files from a locked XperiaZ with broken screen SOLVED

The Cable is called OTG cable.

U can find it on online shopping side like ebay,flipkart etc.

Also u can purchased it from near mobile shop of available..

HH6
One time poster
Message 63 of 125
5,178 Views
Message 63 of 125

Re: How to copy files from a locked XperiaZ with broken screen SOLVED

The solution with the OTG cable does not work for a Z5. I can access the phone since its on and I use fingerprint to open it. But then it seem that I need to do some changes in USB setup in the phone in order to use the OTG, and that is not possible because of broken screen. Anyone has a tip how to move forward or is this a lost opportunity?

 

Another try is to back up the phone via PC Companion. But it requirers you to select a choice on the phone (accept to copy files), and this is not possible due to crashed screen or usage of the USB (between phone and pc) and not OTG.

 

Help!

One time poster
Message 64 of 125
5,102 Views
Message 64 of 125

Re: How to copy files from a locked XperiaZ with broken screen SOLVED

I have the same problem which seems to be unsolveable !!

 

xperia z5 dropped and screen cracked. Can't use the otg . 

 

How can I get my texts and pcitures off the phone?

 

thanks 

One time poster
Message 65 of 125
4,961 Views
Message 65 of 125

Re: How to copy files from a locked XperiaZ with broken screen

I have the same problem with z5.
One time poster
Message 66 of 125
4,947 Views
Message 66 of 125

Re: How to copy files from a locked XperiaZ with broken screen

Hi everybody, I have the exact same problem, yesterday I broke my Z3, the screen is black and the touch doesn't work. 

So far I've tried every tip on this forum and hasn't reach anywhere, I still can't access the internal memory and I really need to retrieve all the pictures and videos I have in it.

 

I even tried downloading the Android ADB Interface and my computer doesn't accept the download.

 

My phone doesn't have a pin, is not locked, just the swipe, but since I can't swipe it, I can't tap the option required by the sony companion.

 

Anyone with another tip? I really need your help

 

Regards Karla

Visitor
Message 67 of 125
4,853 Views
Message 67 of 125

Re: How to copy files from a locked XperiaZ with broken screen

If anyone has any problems with the OTG hard reboot the phone with the cable and mouse plugged in it will then pick up the device you have inserted

One time poster
Message 68 of 125
4,771 Views
Message 68 of 125

Re: How to copy files from a locked XperiaZ with broken screen

How
One time poster
Message 69 of 125
4,729 Views
Message 69 of 125

Re: How to copy files from a locked XperiaZ with broken screen

How do I hard reboot the phone if the touch isn't working? I've got all I need to use the mouse, but it's not picking it up? The courier comes for my phone in two days, and 02 will only replace the phone and everything on it I will lose Slightly frowning Face
One time poster
Message 70 of 125
4,636 Views
Message 70 of 125

Re: How to copy files from a locked XperiaZ with broken screen

Your phone will shutdown if you push the "volume up" and "power" buttons at same time down for few seconds. Then plug in the mouse and it will work (so it did for me, Xperia Z3+).