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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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How to copy files from a locked XperiaZ with broken screen

SOLVED
Visitor
Message 121 of 125
646 Views
Message 121 of 125

Re: How to copy files from a locked XperiaZ,Z1 And all Other Xperia's with broken screen

i have broken display phone how can i save my data to my pc

Visitor
Message 122 of 125
489 Views
Message 122 of 125

Re: How to copy files from a locked XperiaZ with broken screen

I have tried the OTG cable and a mouse.  It does not work. Even my other working Sony Xperia do not pick up the OTG cable.

 

I have tried is on a SAMSUNG and it is working so it is not the cable or mouse that is the problem

Visitor
Message 123 of 125
489 Views
Message 123 of 125

Re: How to copy files from a locked XperiaZ,Z1 And all Other Xperia's with broken screen

I have a Sony ZX1.  It does not pick up the OTG able and mouse.  I have tried it on a SAMSUNG phone and it is working fine.

Highlighted
Visitor
Message 124 of 125
488 Views
Message 124 of 125

Re: How to copy files from a locked XperiaZ,Z1 And all Other Xperia's with broken screen

When restarting the phone with OTG cable plugged in it works..

 

Apprentice
Message 125 of 125
408 Views
Message 125 of 125

Re: How to copy files from a locked XperiaZ,Z1 And all Other Xperia's with broken screen

I tried this and it was successful on first attempt. When I disconnected the mouse from OTG and again connected back in, the cursor didn't show up. I've tried force shutdown leaving the mouse plugged into my phone through OTG, when I did this, mouse cursor showed when the device started and when i tried to navigate, cursor didn't move and the cursor faded and disappeared.

 

PLEASE HELP!!!!!

I desparately need the files I have in my phone.