Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-12-31 10:17 AM
i have broken display phone how can i save my data to my pc
2019-03-02 12:13 PM
I have tried the OTG cable and a mouse. It does not work. Even my other working Sony Xperia do not pick up the OTG cable.
I have tried is on a SAMSUNG and it is working so it is not the cable or mouse that is the problem
2019-03-02 12:15 PM
I have a Sony ZX1. It does not pick up the OTG able and mouse. I have tried it on a SAMSUNG phone and it is working fine.
2019-03-02 12:57 PM
When restarting the phone with OTG cable plugged in it works..
2019-03-23 03:07 PM - edited 2019-03-23 03:10 PM
I tried this and it was successful on first attempt. When I disconnected the mouse from OTG and again connected back in, the cursor didn't show up. I've tried force shutdown leaving the mouse plugged into my phone through OTG, when I did this, mouse cursor showed when the device started and when i tried to navigate, cursor didn't move and the cursor faded and disappeared.
I desparately need the files I have in my phone.