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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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How to copy files from a locked XperiaZ with broken screen

SOLVED
Genius
Message 51 of 125
11,963 Views
Message 51 of 125

Re: How to copy files from a locked XperiaZ with broken screen

Hi @Jockette1974

 

You to uscan use an OTG cable and a USB mouse, this way you could unlock the screen. I'm at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
One time poster
Message 52 of 125
11,859 Views
Message 52 of 125

Re: How to copy files from a locked XperiaZ with broken screen

My screen was totally smashed and black and this is how I accessed mine.

 

Connected to PC via USB.

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I could not power the phone down as I had no screen so I held the power and volume up button. The phone restarted with a blue light in the top left rather then a red one.

 

I then held the power button again and the phone appeared to reset again this time back on the red light.

 

I then pressed and held the camera button which would usually activate the camera in lock mode.

 

My computer now re-recognised the device via usb and I was able to access the internal memory.

 

Worked for me but may have been a total fluke.

One time poster
Message 53 of 125
11,622 Views
Message 53 of 125

Re: How to copy files from a locked XperiaZ with broken screen

Hi Xavinux,

I hope you can help!

I have broken the screen of my Xperia c69 I cannot see anything and the touch screen no longer works. There is no password just the swipe to open set. Nor had i set up USB debugging. My PC recognises the phone and i ahve been able to reteive photos and media files but i cannot seem to find the contacts. What am i doing wrong or where can i find my contacts please!?

Thanks!

One time poster
Message 54 of 125
11,353 Views
Message 54 of 125

Re: How to copy files from a locked XperiaZ with broken screen

does it workz???????

 

2ge
One time poster
Message 55 of 125
10,877 Views
Message 55 of 125

Re: How to copy files from a locked XperiaZ with broken screen

Hi guys,

 

I got Sony Xperia Active (Sony Ericsson ST17i, Sony Ericsson ST17a) and I got broken screen - nothing is visible, but touch screen is working, so actally I can unlock the screen just with swiping.

 

I am using Macbook - OSX computer, and when I insert cable, I get message:

 

Can't access device storage

 

If your device screen is locked, disconnect the USB cable, unlock your screen, and then recoonect the USB cable.

 

The program which is picking it up is Android File transfer. I believe screen is unlocked, so I even tried to boot with volume up (and blue light blink once). Any idea how to get my photos from my internal storage?

 

 

Sony Xperia Support
Message 56 of 125
10,872 Views
Message 56 of 125

Re: How to copy files from a locked XperiaZ with broken screen

@2ge

Sorry to hear about your phone Slightly frowning Face

 

Xperia active doesn't store any pictures on the internal memory, this is just used for apps and the firmware. Your pictures are stored on the SD card so if you remove that and put it in a card reader you should see them in the DCIM\100ANDRO folder.

sony_sign_logo.png - Official Sony Xperia Support Staff


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Highlighted
One time poster
Message 57 of 125
124,260 Views
Message 57 of 125

How to copy files from a locked XperiaZ,Z1 And all Other Xperia's with broken screen

Hello Every One I have a Solution for the people how's facing problem with broken Screen and because of it YOu cant Unclock your phone and cannot access your Data this is only work if Your Other mobile function is working properly

 

Instructions:

1. You need a mouse (Wireless/wired).

2. You will need an OTG cable.

3. Connect the mouse with your mobile phone using OTG cable.

4. Now you can Unlocked your phone Using mouse.

 

With mouse you will be able to operate all function of your mobile phone (With broken Screen) once it will unclock then you can connect your mobile to Your pC and get the internal data

Visitor
Message 58 of 125
10,337 Views
Message 58 of 125

Re: How to copy files from a locked XperiaZ with broken screen

hi. im having the same problem. i have all my kids pics and videos in my phone. my screen broke and now i cant access any of the videos. i managed to sync all the photos to my fb account but not the videos. How do i get the videos of my phone? Pls help x

One time poster
Message 59 of 125
10,181 Views
Message 59 of 125

Re: How to copy files from a locked XperiaZ with broken screen SOLVED

Using the mouse connected to the phone is brilliant, retrieved all of my information and have transferred to my new phone.

 

Thanks

Visitor
Message 60 of 125
10,160 Views
Message 60 of 125

Re: How to copy files from a locked XperiaZ with broken screen SOLVED

Please can you tell me what that cable is called?  Thanks.