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Cant hard reset my xperia zr

One time poster
Message 1 of 2
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Message 1 of 2

Cant hard reset my xperia zr

hi,

 

i gave my xperia to my daughter and she forgot her pin and then i just found out that she change my google account in it and she forgot it too. So i try hard reset but its not working. i have downloaded xperia companion but its not working too since the phone is lock up and i dont have google account. is there another way to fix this? pls help thanks

 

1 REPLY 1
Sony Xperia Support
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Message 2 of 2

Re: Cant hard reset my xperia zr

Hi @changkie, welcome to our forum!

If you start the repair when the device is powered off it should not ask you to unlock the device and you can continue with the repair. Do note that the Xperia ZR has reached it's end of support so you may not be able to repair it using Xperia Companion as we do no longer provide software for this specific device.

As for the question regarding the Google account you should be fine as the Xperia ZR does not have any anti theft protection (MXTP/GDP) only newer device are equipped with these features.

Let me know how it goes!


Official Sony Xperia Support Staff


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