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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Can't turn on WiFi after update to Lollipop

SOLVED
Learner
Message 61 of 148
2,248 Views
Message 61 of 148

Re: Can't turn on WiFi after update to Lollipop

I have 2 Xperia Z (C 6603)

 

In one the OTA update went smooth in the other WiFi stopped

 

I had a discussion with Rickard 

 

 

 

One time poster
Message 62 of 148
2,227 Views
Message 62 of 148

Wi-Fi won't turn on

After lollipop upgrade Wi-Fi not working. Any remedy to this problem other than a factory reset
Learner
Message 63 of 148
2,193 Views
Message 63 of 148

Re: WiFi no longer works after Lollipop update on Xperia Z

Hi SophiaW,

 

 

Genius
Message 64 of 148
2,156 Views
Message 64 of 148

Re: WiFi no longer works after Lollipop update on Xperia Z

Hi athquad, welcome to the community!

 

Re-installing Lollipop can only be done on either PC Companion or Bridge for Mac. 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Genius
Message 65 of 148
2,166 Views
Message 65 of 148

Re: Wi-Fi won't turn on

Hi Mike4, welcome to the community!

 

I advise re-installing Lollipop with PC Companion like has been suggested. This is different to a factory reset, as it actually removes & re-installs the operating system of your device. 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 66 of 148
2,144 Views
Message 66 of 148

Re: WiFi no longer works after Lollipop update on Xperia Z

This works fine for me. Thank you Sony

Genius
Message 67 of 148
2,140 Views
Message 67 of 148

Re: WiFi no longer works after Lollipop update on Xperia Z

Glad to hear that, DineshNS. Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Regular
Message 68 of 148
2,098 Views
Message 68 of 148

Re: Can't turn on WiFi after update to Lollipop

Reinstalling with PCC does not solve the issue. The wifi still turn off when the phone overheats. All I can do is to turn it off and let it cool off, then turn it back on again.... until it overheats again.

 

Tried reinstalling with PCC and even flashtool/xperifirm. The result is the same.

Sony Xperia Support
Message 69 of 148
2,087 Views
Message 69 of 148

Re: Can't turn on WiFi after update to Lollipop

@ChrisMCP

Sorry to hear that the repair didn't help.

The issue you're seeing doesn't sound like a WiFi issue but more something causing the phone to get too warm and it will then turn off features or itself to prevent overheating.

To make sure it's not caused by a downloaded app i recommend that you also try the phone in safe mode. Hold the on/off button and then tap and hold the shutdown option to reboot to safe mode.

If the issue remains in safe mode i recommend that you contact a service location for further investigation of why your phone gets so warm. For more information about how to submit your phone for repair and where, contact your local support team.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Regular
Message 70 of 148
2,054 Views
Message 70 of 148

Re: Can't turn on WiFi after update to Lollipop

I doubt it's the phone, it was working just fine with 4.4.4. The problem is in 5.0 that sony has released.