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Can't send voice message and can't record a video

SOLVED
Visitor
Message 1 of 25
10,294 Views
Message 1 of 25

Can't send voice message and can't record a video

Hi,
I have xperia Z and i have updated to android lollipop 5.1.1. When i want to send voice message using Whatsapp messenger. It won't send. Same as Wechat. I have reset my phone about three times. I don't know what to do.

Next,
After i update to android lollipop 5.1.1. I can't to record a video. I was reset my phone. It won't work.

Please someone help

I hope you have solve my problem
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 17 of 25
11,365 Views
Message 17 of 25

Re: Can't send voice message and can't record a video

Can you try to use and check other apps? I cannot guarantee things are exactly as I have stated. 

Also, if you want to use all those mentioned by you, install one by one and see if the problems come back.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

24 REPLIES 24
Moderator
Message 2 of 25
10,291 Views
Message 2 of 25

Re: Can't send voice message and can't record a video

Do you have OK google detection from any screen enabled? That might be using the microphone.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 3 of 25
10,289 Views
Message 3 of 25

Re: Can't send voice message and can't record a video

I have unable the OK google detection to. It won't work
Visitor
Message 4 of 25
10,287 Views
Message 4 of 25

Re: Can't send voice message and can't record a video

I don't know what to do after i reset my phone 3 times. It will do the same thing.
Moderator
Message 5 of 25
10,286 Views
Message 5 of 25

Re: Can't send voice message and can't record a video

Strange, I would suggest you to boot in safe mode and try to use the recorder.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 6 of 25
10,281 Views
Message 6 of 25

Re: Can't send voice message and can't record a video

Aaa. If i go to boot in safe mode can i install an application such as Whatsapp?

How to unable the OK google detection?
Moderator
Message 7 of 25
10,278 Views
Message 7 of 25

Re: Can't send voice message and can't record a video

No, in safe mode I think only hangouts will work and the default recorder. 

If you want to disable OK google detection, go to google app - swipe from left to right - tap on settings - voice - ok google detection and disable the option from any screen.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 8 of 25
10,273 Views
Message 8 of 25

Re: Can't send voice message and can't record a video

Hmm. Both of method wont work. How am i to do. It have another method?
Moderator
Message 9 of 25
10,270 Views
Message 9 of 25

Re: Can't send voice message and can't record a video

Can you also tell what's the problem with videos? I think you should perform a software repair using PC Companion.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 10 of 25
10,266 Views
Message 10 of 25

Re: Can't send voice message and can't record a video

I cant take a video. I have do software repair about in the morning. First it work. When i try againn. It won work