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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Can't send voice message and can't record a video

SOLVED
Moderator
Message 11 of 25
1,150 Views
Message 11 of 25

Re: Can't send voice message and can't record a video

That's strange. Have you installed all your apps and then it didn't work?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 12 of 25
1,148 Views
Message 12 of 25

Re: Can't send voice message and can't record a video

Yes. I have install the Wechat, Whatsapp, Instagram. And it wont work
Moderator
Message 13 of 25
1,142 Views
Message 13 of 25

Re: Can't send voice message and can't record a video

But before installing any of those, does video recording work? Does voice recording work?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 14 of 25
1,139 Views
Message 14 of 25

Re: Can't send voice message and can't record a video

Yes. Whatsapp can send a voice messenger same as wechat. Afterthat. I dont know what happen. It wont work again
Moderator
Message 15 of 25
1,137 Views
Message 15 of 25

Re: Can't send voice message and can't record a video

Perhaps the apps are poorly optimized and the mic is kept in use after sending the message.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Visitor
Message 16 of 25
1,135 Views
Message 16 of 25

Re: Can't send voice message and can't record a video

Aaa so what i have to do sir?
Moderator
Message 17 of 25
11,004 Views
Message 17 of 25

Re: Can't send voice message and can't record a video

Can you try to use and check other apps? I cannot guarantee things are exactly as I have stated. 

Also, if you want to use all those mentioned by you, install one by one and see if the problems come back.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 18 of 25
1,125 Views
Message 18 of 25

Re: Can't send voice message and can't record a video

Alright thank you sir
Visitor
Message 19 of 25
1,123 Views
Message 19 of 25

Re: Can't send voice message and can't record a video

The problem solved sir. I think the instagram have make my phone problem. Thank you very much sirr ^_^
Moderator
Message 20 of 25
1,115 Views
Message 20 of 25

Re: Can't send voice message and can't record a video

That sounds good. Keep us updated.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.