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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

wifi authentication problem

Talent
Message 11 of 50
12,384 Views
Message 11 of 50

Re: wifi authentication problem

it's a compatibility problem between sony's phones and various routers.

 

sony will tell you it's not their problem and to go fix your router

 

your router company will tell you it's not their problem and to go fix your phone

 

other phones don't have this issue, buy other phones. I'm tired of sony ignoring us, now i just spend my time advocating other brands. Brings better results. Funny thing is, this gets their attention and they start replying... when i list problems they just either behave as if they don't understand or they flat out ignore me.

One time poster
Message 12 of 50
12,325 Views
Message 12 of 50

Re: wifi authentication problem

SIMPLE FIX RIGHT HERE.

 

                                               Go to settings. Select Wi-Fi. Now u should have a list of available networks and the one u want to conect to constantly says authenticating (or something like this). So what u want it to say is conected and to do that is as follows.

At the bottom left of the screen (maybee somewhere else) you need to find an icon that represents 2 arrows circling each other, press it. Now something will pop up telling you to press the WPS button on your modem/router(this will be easy to find, it shares the same icon with the two arrows circling it and has WPS on it). So press that button(on your modem/router) your network will authenticate and will now say CONNECTED!!!!! WOOOHOOOOO. Happy browsing

Talent
Message 13 of 50
12,307 Views
Message 13 of 50

Re: wifi authentication problem

what if your router doesn't have WPS or you can not access the router itself (at a cafeteria or whatever)?

Visitor
Message 14 of 50
12,260 Views
Message 14 of 50

Re: wifi authentication problem

What if I am trying to connect through a library network and it does not connect. I cannot even change the router settings in that case.

Visitor
Message 15 of 50
12,259 Views
Message 15 of 50

Re: wifi authentication problem

Making the IP static also does not solve the problem.

One time poster
Message 16 of 50
12,213 Views
Message 16 of 50

Re: wifi authentication problem

helped perfectly

Visitor
Message 17 of 50
11,984 Views
Message 17 of 50

Re: wifi authentication problem

mine wouldnt connect for the first week when i got the xperia.  then it worked perfectly up untill yesterday evening and it just wont connect no matter what i do.     would like some suggestions off sony please !!!?????    its really inconvinient 

Visitor
Message 18 of 50
11,981 Views
Message 18 of 50

Re: wifi authentication problem

yesss thats a great fix if ur router has that option , the phone does but nothing on my router but on and off.  is it to do with sky themselves ?? thats my provder. reply iff poss

Visitor
Message 19 of 50
11,978 Views
Message 19 of 50

Re: wifi authentication problem

thanx bud will try this now,  i too have no wps option on router !!!!!!

Apprentice
Message 20 of 50
11,601 Views
Message 20 of 50

Re: wifi authentication problem

hello, can u please tell how to install the latest service pack?

i have a d-link dir 601 router

thank u