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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

wifi authentication problem

Visitor
Message 1 of 50
97,273 Views
Message 1 of 50

wifi authentication problem

Hi !

 

You are probably aware about this common problem with many Sony mobile phones. I have this phone for 2 weeks and stil can't solve the problem. I browzed the Net and rad a lot of recomendations. I restarted the rotor and the phone. Whatever I did I still can't connect to my home wi fi. I have another Samsung Galaxy phone connected to this wi fi, a desktop PC, a laptop and 2 tablets. As for this new Sony phoe I always have authentication problem message. The signal is exellent.

I sent e-mail to Sony support page but they do not answer. Today I talked to the guy at Sony shop and they pretend as if they have never heard about it.

I wolud welcome any real assistance. Thanks.

49 REPLIES 49
Rookie
Message 2 of 50
97,011 Views
Message 2 of 50

Re: wifi authentication problem

having the same problem with my 3days old Z1, it fixes with pushing the WPS button on router-when you have the setting screen on phone, with the pop-up window about pushing the wps button. but when wi-fi works on my phone, it doesnt work anymore for other devices-laptops, pc.. etc. it kind of creates another(what it looks like) wi-fi that is actually the same thing, only is authentificated with the wps button, and in the meanwhile the other one is still having the authetification problem. so the phone feels a bit useles if you cant use it with wi-fi normally, if you are unlucky as me-having the APN wont save issue. so no internet at all.

 

 

Rookie
Message 3 of 50
96,987 Views
Message 3 of 50

Re: wifi authentication problem

so, i have no other solution than bringing phone back to shop. tried everything. the  wps is no optin- if you still want to use other devices on wi-fi.. so it has unknown problem with connecting to password secured networks. no problem with free wi-fi at the grocery shop. 

 

tried all the things i could imagine and found in forum-changing channels for wi-fi-below 11.. restarting and reseting router and phone. did reinstal the phone through SUS.. but nothing helps. so i guess that is unknown hardware issue.

good luck with yours. 

One time poster
Message 4 of 50
96,962 Views
Message 4 of 50

Re: wifi authentication problem

Just bought phone yesterday!!!! Same problem. Tried all for last three hours. Nothing works from all support suggestions!!
Visitor
Message 5 of 50
96,945 Views
Message 5 of 50

Re: wifi authentication problem

I found a solution of this problem after playing with all setings for a month. I received quite routine advice from Sony support service but it didn't work. They proposed to install thier PC software and upgrade. I did it but it didn't help.

 

 

Then I played the channels of my D-Link routor and changed them up and down.

 

I install WiFi optimiser from Play Store as Sony recommended. It showed an exellent signal  but the problem hadn't gone.

 

Then I found the website of my router and downlaoded the latest service pack. When I installed it the authentication problem has gone. Give it a try. let me know if you fixed your problem.

Enthusiast
Message 6 of 50
96,937 Views
Message 6 of 50

Re: wifi authentication problem

Use static IP for your phone.

Sam
Sony Xperia Support
Message 7 of 50
96,924 Views
Message 7 of 50

Re: wifi authentication problem

Before anything else, please check all of the steps outlined here: http://talk.sonymobile.com/t5/FAQ/Wi-Fi-problems/m-p/348104#U348104

 

 


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One time poster
Message 8 of 50
92,140 Views
Message 8 of 50

Re: wifi authentication problem

Hi all. Had the same problem for a little while, tried updating router service pack to no avail. Changed security option on router from WPA-PSK to WPA/WPA2-PSK and it works fine now, on all 6 devices currently connected to it.
Hope this helps someone.
Message 9 of 50
90,735 Views
Message 9 of 50

Re: wifi authentication problem

I bought Xperia C a week ago nd it shows same problem ... Dont knw wt to to do as it connects on all other devices ... Its request to give authentic answer as without connection it is quite useless
One time poster
Message 10 of 50
88,769 Views
Message 10 of 50

Re: wifi authentication problem

Thanks, but how does one get the service package for Cisco Linksys EA2700