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new in the box Xperia Z ultra on/off button stoped working after initial set up

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Message 1 of 1
Message 1 of 1

new in the box Xperia Z ultra on/off button stoped working after initial set up



purchased a second z Ultra -c6833- to replace the existing - all rubber gaskets are coming of the lids -

1_ turned on went throu the intial set-up

2_ tried to check to lock screen wallpaper, pressed the power button, the screen stayed on

3_whent into Settings/Back Up and Reset/ and commencend with the Factory Reset

4_ Reset done, phone turned on,  to the language setting page and this pops-up -see photo #1 then #2 photo.


5_I got as far as to the desktop, but the #2 condition keeps poping-up. 

6_used softer repair with the PCC a number of time, the result is the same.

7_the battery is charging normaly , the charging window pops-up when pluged in.

8_did tried all the power off/on/restart techniques using the volume + power buttons, as well as the reset -red- push button nex to sim card.


any input would be helpful! Thanks evryone!




ery hot #2.JPG