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Z ultra, hangouts, and locked screen problem

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Inhabitant
Message 1 of 27
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Message 1 of 27

Z ultra, hangouts, and locked screen problem

Hello there, I had my Z ultra for quite a long time, but there is this one problem that still exist from day one which is as follow:

 

When the screen is off, any calls or video calls that come through hangouts does not make the phone ring.

It only make the notification light flash and sometimes the phone ring for half a second and then the notification light keep flashing as usual.

The phone screen do not turn on too.

If the screen is on only then the phone ring.

 

Any text massage come through Hangouts the phone give me the notification tone/light even if the screen is off.

 

I put the Hangouts app under the exceptions in the stamina mode.

I deleted the app updates.

I cleared the data and the cache.

I did a software repair.

I upgraded to lolipop.

but the problem still exist till this day.

 

 

Other than that the phone is awesome.

 

I wrote to hangouts team but didn't get any reply.

And i found a forum talking about this issue where they conclude ( to my understaning )  that it's something to do with Sony lock screen software hence me writing here asking for help

 

The link I am refering to is

https://productforums.google.com/forum/#!topic/hangouts/zQ9DxMWDve4

 

Xperia Z Ultra running 5.1.1

Hangout 5.0

 

Thanks in advance.

1 ACCEPTED SOLUTION

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Inhabitant
Message 27 of 27
3,372 Views
Message 27 of 27

Re: Z ultra, hangouts, and locked screen problem

Hi again,  

 

I know no one most probably care about this now ( too old topic)  but I want to give one last update. 

 

The problem was with the app, they fixed/update it so it's functioning properly now.

 

Thanks for everyone help.

View solution in original post

26 REPLIES 26
Emperor
Message 2 of 27
3,289 Views
Message 2 of 27

Re: Z ultra, hangouts, and locked screen problem

@RayRayRay

 

Could you boot on safe mode and check if you get the notifications, also do you have stamina mode on?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 3 of 27
3,279 Views
Message 3 of 27

Re: Z ultra, hangouts, and locked screen problem

@uliwooly

 

Hi there, thanks for your reply.

 

I tried that just now and still didn't work ( tried with stamina mode on/off )

 

Yes i keep stamina mode on all the time BUT i tried the phone before with stamina off and it gave me the same result.

 

Any other suggestions?!!

 

Emperor
Message 4 of 27
3,274 Views
Message 4 of 27

Re: Z ultra, hangouts, and locked screen problem

@RayRayRay

 

I usually see this behaviour with stamina on or with other battery apps, do you have the latest updates? are you on WiFi or data? have you disabled any background data?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 5 of 27
3,269 Views
Message 5 of 27

Re: Z ultra, hangouts, and locked screen problem

@uliwooly

 

Thanks for the quick replies.

 

I do have the lastest update and with every update i hoped that the issue will be solved but it did not.

 

everything is up to date, even the apps

 

I don't use any battery app since stamina is good enough.

It really dosen't matter if I am on WIFI or Data since i get the same result in both conditions BUT most of the tests i did while I was on WIFI.

 

NO i did not disable the background data for any app and i just double checked.

 

Anything else i should try?! or any info i can give to help?!

 

Thanks agian

 

 

Emperor
Message 6 of 27
3,267 Views
Message 6 of 27

Re: Z ultra, hangouts, and locked screen problem

@RayRayRay

 

test again on safe mode, stamina off, wifi off, data on.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 7 of 27
3,263 Views
Message 7 of 27

Re: Z ultra, hangouts, and locked screen problem

@uliwooly

 

I did and Unfortunately it didn't solve anything Slightly frowning Face

Emperor
Message 8 of 27
3,253 Views
Message 8 of 27

Re: Z ultra, hangouts, and locked screen problem

@RayRayRay

 

next step, repair the phone with PCC

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 9 of 27
3,239 Views
Message 9 of 27

Re: Z ultra, hangouts, and locked screen problem

@uliwooly

 

Hello there, sorry for the late reply.

 

I did the repair before and i did it again today but the problem still exist.

 

And now i am stuck redoing the whole playlists since you can not backup the playlists which is totally a different problem to be addressed later

And you did address it but there was no solution ( https://talk.sonymobile.com/t5/Music/how-to-transfer-my-playlists/m-p/951677/highlight/true )

 

Anyway, I lost hope but if you have any other idea please let me know.

 

Thanks again

Emperor
Message 10 of 27
3,221 Views
Message 10 of 27

Re: Z ultra, hangouts, and locked screen problem

@RayRayRay

 

Just to recap, the issue is that you repaired the phone with PCC and you did NOT installed any app, stamina was never on but you are not getting the notifications with data?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)