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XPERIA Z Ultra - Restarting and Apps not working especially Facebook (Xperia Home not working)

One time poster
Message 11 of 35
1,925 Views
Message 11 of 35

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

Hmm i was thinking Facebook with mine, something happened and now facebook just flashes every time you ty to open it. i tried re installing, but ill try deleting as well

Learner
Message 12 of 35
1,868 Views
Message 12 of 35

Facebook crash on Sony z ultra phone

Facebook crashes with hangs and endless reboots since version 129.0.0.29.67. 

I ve called to Russian phone support, they answer - its Facebook problem. 

Facebook works well on my other Android device,including Asus and xioami. 

After uninstallation in safe mode Facebook sony device functions fine. 

Any ideas? 

Emperor
Message 13 of 35
1,866 Views
Message 13 of 35

Re: Facebook crash on Sony z ultra phone

@Egghead

 

That's indeed a facebook issue, it has been reported before, keep in mind that since this is a third party app, it is up to the app developer to address any bugs/issues, not the phone manufacturer.

 

https://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Xperia-Z1-keeps-on-rebooting/td-p/453737/page/6




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 14 of 35
1,862 Views
Message 14 of 35

Re: Facebook crash on Sony z ultra phone

Ok, but where is the solution? 

Emperor
Message 15 of 35
1,860 Views
Message 15 of 35

Re: Facebook crash on Sony z ultra phone

@Egghead

 

uninstall the app, install the lite version, contact Facebook regarding this so they can fix this problem.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 16 of 35
1,853 Views
Message 16 of 35

Re: Facebook crash on Sony z ultra phone

Lite version is very ugly. 

I am just wandering why Sony support can't directly communicate with Facebook developers and redirect this issue to lonely consumer. 

Facebook is not just another one application. 

Consumer base is huge. 

Can you imagine this situation with Apple ios? 

Apple halts with Facebook and Apple gives advice - dear user, contact with Facebook, it's not our fault 😊LOL 

I've addressed this problem to Facebook several day ago without any reply, by the way. 

 

One time poster
Message 17 of 35
1,723 Views
Message 17 of 35

Crash

My Xperia z ultra is not working properly, automatically shutdowns n restarts. Also massage is displaying while using apps that, your cell is not supporting ur app n contact Sony customer service. Please fix it.

 

Thanks

Surekha 

One time poster
Message 18 of 35
1,682 Views
Message 18 of 35

Application Not Responding

Hi
My Z Ultra have one issue and this is, suddenly when I using some app the app is hang and the system are telling not responding after few seconds my xperia restarting, even home screen also not responding and restarting. Auto restart is happening.

I am very disappointed with SONY.

How can I fix this?

One time poster
Message 19 of 35
1,655 Views
Message 19 of 35

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

Deleting Facebook seems to have worked for me too, I still have the Messenger app on my phone though. Thanks! 

One time poster
Message 20 of 35
1,566 Views
Message 20 of 35

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

Yep. Ive same problem. And its works. Tyvm