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XPERIA Z Ultra - Restarting and Apps not working especially Facebook (Xperia Home not working)

One time poster
Message 1 of 35
4,007 Views
Message 1 of 35

XPERIA Z Ultra - Restarting and Apps not working especially Facebook (Xperia Home not working)

Just this week my Xperia started acting up. Xperia Home is always crashing eventually when you click okay it will restart. I have fully charged it and then same still happened. I've read on a forum to drain the battery on the phone and full charge it while its off. And then factory reset when it's fully charged (which i did) but for the first charge it seemed okay, but now its back to that error again. Apps arent opening or if they do, they keep on freezing up and eventually crash.

Anyone please advise of a remedy to this issue? im guessing im not the only one experiencing this.

34 REPLIES 34
One time poster
Message 2 of 35
3,992 Views
Message 2 of 35

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

I'm having a very similar issue with the Z Ultra. One of my main social media apps crashes on launch every time, and other apps are getting stuck or cashing after a few moments of use. The phone will re-start every once in a while with no prompting or after saying Xperia Home crashed.

 

Please, any solution would be highly apreciated,

Long standing customer for Sony (and Sony-Ericsson) phones,

 

Apprentice
Message 3 of 35
3,978 Views
Message 3 of 35

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

It's all because Facebook app, yesterday I have same problem,  phone start freezing and restarting,with com.sony.... has stopped working error. Then I delete Facebook app and now my Z Ultra working good. Hope this method will help you

One time poster
Message 4 of 35
3,962 Views
Message 4 of 35

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

Works!

Thanks.

One time poster
Message 5 of 35
3,884 Views
Message 5 of 35

Xperia Z Ultra getting Hanhout anf keeping shutting down

 HI Support Team,

I am having Z Ultra. I updated some application last day. It worked fine for sometime. But after sometime it started restart again and again. And before getting restart my mobile hangout. Please provide me any solution.

Forum Legend
Message 6 of 35
3,881 Views
Message 6 of 35

Re: Xperia Z Ultra getting Hanhout anf keeping shutting down

try to perform software repair using Xperia Companion


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Adviser
Message 7 of 35
3,839 Views
Message 7 of 35

Telephone s'eteint automatiquement

Screenshot_2017-06-25-19-41-08.png

 

 

I can not use my phone this message appears and a few minutes after the phone turns off no application opens

Visitor
Message 8 of 35
3,852 Views
Message 8 of 35

Crashing after update

I have two, yes 2 Z Ultra's in use and they both have all kind of problems after I did the last update.

Everything keeps on crashing, the phone restarts itself at random moments, even when not in use. I have tried to reinstall everything but this didn't work for me.

 

I hope Sony can test theire updates beter the next time.

Visitor
Message 9 of 35
3,843 Views
Message 9 of 35

Re: Crashing after update

Even after a full software repair. It keeps on crashing.

Apprentice
Message 10 of 35
3,794 Views
Message 10 of 35

Re: Crashing after update

just delete facebook app and all going to works good after deletingSlightly smiling Face