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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Software update failed

SOLVED
Visitor
Message 1 of 18
32,018 Views
Message 1 of 18

Software update failed

Hello,

While I m updating my Experia Z Ultra by PC companion, I don't really know what happened but now the device don't start at all I always get a black screen says the software update failed make sure that your phone is connected to the computer & try again. When I connect it to the computer the PC companion doesn't recognize the device. If any one knows how fix this?

 

Regards

Yasser

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 18
47,055 Views
Message 2 of 18

Re: Software update failed

If an update has failed you may need to perform a repair of the phones software.

Disconnect the phone from the computer and then press and hold on/off and vol+ at the same time for 10 seconds.

Now start PC Companion (but don't connect the phone) and go to Support zone -> Software update -> repair (blue text) and follow the instructions from the software.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

17 REPLIES 17
Sony Xperia Support
Message 2 of 18
47,056 Views
Message 2 of 18

Re: Software update failed

If an update has failed you may need to perform a repair of the phones software.

Disconnect the phone from the computer and then press and hold on/off and vol+ at the same time for 10 seconds.

Now start PC Companion (but don't connect the phone) and go to Support zone -> Software update -> repair (blue text) and follow the instructions from the software.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 3 of 18
31,920 Views
Message 3 of 18

Re: Software update failed

Hi Rickard,

It is back to life. I don't belive this man,

Thank

You

So

Much

Highlighted
Visitor
Message 4 of 18
31,496 Views
Message 4 of 18

Re: Software update failed

I stongly recommend people try the things posted in the two post below before what has been mentioned in this thread.  This is because what is mentioned in this thread will mean you loose contacts, messages etc.... not ideal

 

 

Just do as described in either of these two posts:

 

Here (Post 2)

 

And

 

Here (Post 2)

Rookie
Message 5 of 18
31,155 Views
Message 5 of 18

Re: Software update failed

I am begging to this solution result in my Xperia Z1, I´ll be advising of some failure!!!

Rookie
Message 6 of 18
31,154 Views
Message 6 of 18

Re: Software update failed

I got the message:

 

An error occurred and it was cancelled the software update of the phone. You´r phone/tablet could be damaged. It is recommended to retry and repair the phone /tablet with the last available software.

 

Click on "retry" and follow the guide.

 

Lets try

 

Please pray for this°°° :S

One time poster
Message 7 of 18
29,944 Views
Message 7 of 18

Re: Software update failed

That solution doesn´t fix the problem in my tablet. Error 100 appears.

What can i do?

I try to charge batery but te tablet turn on and turn off all the time and i think that is not charging good...

Sony Xperia Support
Message 8 of 18
29,937 Views
Message 8 of 18

Re: Software update failed

This could be a security software in your computer blocking PC Companion. Try running a repair with Update Service instead and see if that works: http://www.sonymobile.com/global-en/tools/update-service/

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 9 of 18
29,751 Views
Message 9 of 18

Re: Software update failed

hello;

my z ultra is empty battery , in charging has "the software update failed." message in black page.

Learner
Message 10 of 18
27,228 Views
Message 10 of 18

Re: Software update failed

I have the same problem as listed above (Xperia Z) and I tried your instructions. When update comes to the middle on "DeviceSoftware Update page step #3" new window pops up and gives "Device update error" to retry. "Retry" does not help. Please help with this issue!