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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Software update failed

SOLVED
Sony Xperia Support
Message 11 of 18
2,778 Views
Message 11 of 18

Re: Software update failed

First force a shutdown by holding on/off and vol+ at the same time for 10 seconds and then try charging the phone for a few hours (but don't try starting the phone). Then try performing the software repair.
If that doesn't help, also try another computer/cable.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 12 of 18
2,179 Views
Message 12 of 18

Re: Software update failed

Problem while updating my z ultra... update shown in notification ...while installing update fone restarts and massage appears ssorry cant update ...please try again latter..

I hv tried 4 Times bt same... what to do..
Sony Xperia Support
Message 13 of 18
2,173 Views
Message 13 of 18

Re: Software update failed

Sorry to hear that you have issues updating your phone.

First try clearing data for the app called Update Centre under Settings -> Apps -> All and then restart the phone. If this doesn't help, have you tried downloading the update using WiFi?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 14 of 18
2,018 Views
Message 14 of 18

Re: Software update failed

am yet to try this solution... my fon has been giving this " software update failed " message for about a week now... I Cnt even do anything with it....
One time poster
Message 15 of 18
1,779 Views
Message 15 of 18

Re: Software update failed

The same thing happened to my phone, except that I did not connect it to my lapto when i updated it. I used wifi on my mobile phone.

I followed the instructions, and stopped until the fact that if I do it, all the files in the internal memory will be gone. I had not removed my memories and all are placed in the internal memory, it will be a shame to lose every data. Is there any other way to do this?

One time poster
Message 16 of 18
1,263 Views
Message 16 of 18

Re: Software update failed

Thank you very muth sonySmiling Face with Heart-eyes

One time poster
Message 17 of 18
725 Views
Message 17 of 18

Re: Software update failed

i have the same problem but repair is not possible due to unlocked bootloader. please help me fix my phone

Highlighted
One time poster
Message 18 of 18
649 Views
Message 18 of 18

Re: Software update failed

Please help me.. I have Sony Z1 Compact has been Software Update Failed.. Please help me.