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2014-09-23 12:34 PM
First force a shutdown by holding on/off and vol+ at the same time for 10 seconds and then try charging the phone for a few hours (but don't try starting the phone). Then try performing the software repair.
If that doesn't help, also try another computer/cable.
2015-02-26 05:30 AM
2015-02-26 08:53 AM
Sorry to hear that you have issues updating your phone.
First try clearing data for the app called Update Centre under Settings -> Apps -> All and then restart the phone. If this doesn't help, have you tried downloading the update using WiFi?
2015-05-11 11:09 PM
2015-09-10 05:53 PM
The same thing happened to my phone, except that I did not connect it to my lapto when i updated it. I used wifi on my mobile phone.
I followed the instructions, and stopped until the fact that if I do it, all the files in the internal memory will be gone. I had not removed my memories and all are placed in the internal memory, it will be a shame to lose every data. Is there any other way to do this?