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No sound from phone after removing earphones

SOLVED
Adept
Message 11 of 24
2,362 Views
Message 11 of 24

Re: No sound from phone after removing earphones

Just performed SUS again, same thing happens.

 

Maybe SONY released the wrong firmware for our ZU?

Moderator
Message 12 of 24
2,347 Views
Message 12 of 24

Re: No sound from phone after removing earphones

You should contact xperia care:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 13 of 24
2,344 Views
Message 13 of 24

Re: No sound from phone after removing earphones

Just e-mailed them. Had a bad experience though. E-mailed them 2 months ago and they have not replied me up till now.

 

Wonder what Sony's Xperia Care team is doing?

Moderator
Message 14 of 24
2,337 Views
Message 14 of 24

Re: No sound from phone after removing earphones

Really do not know,they support users.I am not working for sony,so I do not know.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 15 of 24
2,335 Views
Message 15 of 24

Re: No sound from phone after removing earphones

Yeah I know, It's just a remark. Face with stuck-out Tongue

 

Please close this thread as issue is unresolved. Thank you.

Moderator
Message 16 of 24
2,329 Views
Message 16 of 24

Re: No sound from phone after removing earphones

No,here we do not use to close threads so users can come and post if they have the same issues.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 17 of 24
2,322 Views
Message 17 of 24

Re: No sound from phone after removing earphones

Jesus, I just updated my Xperia Z1 to the same firmware and its sound bug got fixed. Furthermore, the update didn't fail. I'm skeptical about Sony's dedication towards XZU T_T

Moderator
Message 18 of 24
2,319 Views
Message 18 of 24

Re: No sound from phone after removing earphones

Good,did it also fix the earphones issue?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 19 of 24
13,252 Views
Message 19 of 24

Re: No sound from phone after removing earphones

Yeah, did a little research and apparently, the earphone issue is what caused the sound bug.

 

Basically, after you unplug the phone from the device, the phone still thinks the earphone is still plugged in. Hence, it tries to project sound through a ''earphone'' instead of the speakers.

 

I downloaded the app SoundAbout on my ZU and temporarily fixed the bug. Basically, it forces the phone to use the speakers instead of the earphones.

Moderator
Message 20 of 24
2,309 Views
Message 20 of 24

Re: No sound from phone after removing earphones

Ok,lets see how it goes.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.