2017-04-22 07:25 PM
Since the past few weeks my phone has gone completely mute. There is no sound in call media or games. No Bluetooth speaker or in earphone. I tried repairing it with pc companion still no luck.
I dont understand what the problem is. Tried everythig. I dont even know if its a hardware problem because atleast sound should be coming out from internal or external audio.
2017-04-26 04:23 AM
Welcome to the community.
Sorry to hear about this . You said you have tried everything, just to confirm have you tried testing the device in safe mode? If not I would advise booting the phone in safe mode.
Please let me know
2017-04-26 08:35 AM
Yes, I did try safe mode. It is not working. Strangely not even Bluetooth speakers work!. I wonder if there is some way to fix it ? or at least what may be a possible issue here?
2017-04-27 01:53 AM
Thanks for clarifying that!
What other troubleshooting steps have you already tried? Once I know this we can see what else there is you can do to get this sorted
2017-05-04 02:00 AM
Same problem, no fm radio, no sound, no click, no calls, music app get's in a loop, no sound on Bluetooth, else it's normal.