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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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NO SOUND IN XPERIA Z ULTRA COMPLETELY MUTE

Visitor
Message 1 of 6
2,188 Views
Message 1 of 6

NO SOUND IN XPERIA Z ULTRA COMPLETELY MUTE

Hi,

Since the past few weeks my phone has gone completely mute. There is no sound in call media or games. No Bluetooth speaker or in earphone. I tried repairing it with pc companion still no luck. 

I dont understand what the problem is. Tried everythig. I dont even know if its  a hardware problem because atleast sound should be coming out from internal or external audio.

 

 

 

 

5 REPLIES 5
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Sony Xperia Support
Message 2 of 6
2,175 Views
Message 2 of 6

Re: NO SOUND IN XPERIA Z ULTRA COMPLETELY MUTE

Hi @Pannam,

 

Welcome to the community. 

 

Sorry to hear about this Slightly frowning Face. You said you have tried everything, just to confirm have you tried testing the device in safe mode? If not I would advise booting the phone in safe mode.

 

Please let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 6
2,166 Views
Message 3 of 6

Re: NO SOUND IN XPERIA Z ULTRA COMPLETELY MUTE

@ChloeS,

 

Yes, I did try safe mode.  It is not working. Strangely not even Bluetooth speakers work!. I wonder if there is some way to fix it ?   or at least what may be a possible issue here?

Sony Xperia Support
Message 4 of 6
2,158 Views
Message 4 of 6

Re: NO SOUND IN XPERIA Z ULTRA COMPLETELY MUTE

Hi @Pannam,

 

Thanks for clarifying that! Grinning Face with smiling Eyes

 

What other troubleshooting steps have you already tried? Once I know this we can see what else there is you can do to get this sorted Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 6
2,127 Views
Message 5 of 6

Re: NO SOUND IN XPERIA Z ULTRA COMPLETELY MUTE

Same problem, no fm radio, no sound, no click, no calls, music app get's in a loop, no sound on Bluetooth,  else it's normal.

One time poster
Message 6 of 6
1,716 Views
Message 6 of 6

Re: NO SOUND IN XPERIA Z ULTRA COMPLETELY MUTE

Hi,..I have same problem about sound on my z ultra,.Can anyone here fix it?

 

Thanks