account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Black screen during calling

Message 1 of 2
Message 1 of 2

Black screen during calling

When making phone call, the screen goes totally black. Sound stays on. Only after few minutes call ended,  screen comes back on. 

Pls advise, thanks. 

Message 2 of 2
Message 2 of 2

Re: Black screen during calling


Either there's something blocking your proximity sensor (like a screen protector, a case, or some dirt) or the sensor is not functional anymore. If you are sure that nothing is blocking it then you should contact your Local support or any 3rp party repair shop to get it examined by a professional.

Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.