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Black screen during calling

Message 1 of 2
Message 1 of 2

Black screen during calling

When making phone call, the screen goes totally black. Sound stays on. Only after few minutes call ended,  screen comes back on. 

Pls advise, thanks. 

Message 2 of 2
Message 2 of 2

Re: Black screen during calling


Either there's something blocking your proximity sensor (like a screen protector, a case, or some dirt) or the sensor is not functional anymore. If you are sure that nothing is blocking it then you should contact your Local support or any 3rp party repair shop to get it examined by a professional.

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