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Yellow stain on display

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Learner
Message 1 of 6
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Message 1 of 6

Yellow stain on display

Experiencing Yellow stain on the screen.

It is appeared only on the white screen when making screen test. Local service centre didn't even care about it if it was user fault( I wasn't sure if it is user fault or factory err coz I hv dropped my XZs once). But now some other user are also experiencing such problem. So should I claim fattory error. It's also look like as screen burning.received_1217569518390132.jpeg

 

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Sony Xperia Support
Message 4 of 6
1,295 Views
Message 4 of 6

Re: Yellow stain on display

Hi again @THKK and that sounds good!

Keep me posted and have a nice weekend. Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
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Message 2 of 6

Re: Yellow stain on display

Hi @THKK, sorry to hear about this. Slightly frowning Face

I would recommend that you get in touch with your Local support team so they can arrange a repair for you, as your device will need to be examined by a trained technician.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 6
1,352 Views
Message 3 of 6

Re: Yellow stain on display

Thz for ur reply. 

Coz I hv something to do during these days, I will go see Local service centre a few days later and then I will let you know how it goes!

Sony Xperia Support
Message 4 of 6
1,296 Views
Message 4 of 6

Re: Yellow stain on display

Hi again @THKK and that sounds good!

Keep me posted and have a nice weekend. Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 5 of 6
1,237 Views
Message 5 of 6

Re: Yellow stain on display

Local service centre gave me 50% off for replacement coz I had made repair for drop damage with labour fee foc 1 time and rewriting firmware for flash light err with labour fee FOC again( I thought that's bcoz I cleaned my ph back cover with spirit and it wasn't the case. Rewriting firmware solved it and there's no damage of liquid at all)

They said if the ph was dropped or liquid err before, warannty is void. So they can gave me only 50% off for LCD replacement. I agreed coz they gave me bck my defect LCD and inserted  it in my cracked screen ph.

The problem is solved so. 

Thz for ur help.

Btw, the replacement LCD is a bit yellowish on white color display unlike my old LCD. I m afraid if it might b a low quality one.

Is it possible that two LCDs do not show same solid white color on the same setting? 

Sony Xperia Support
Message 6 of 6
1,177 Views
Message 6 of 6

Re: Yellow stain on display

Hi again @THKK!

Was the display replaced at an authorized service centre or a third party service centre? There could be minor differences, but if you are not pleased with the replacement LCD, you should get in touch with the service centre again.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.